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CCC Information Services and ServicePower Team Up to Bring Scheduling and Dispatch Tools to the Automotive Claims Industry

CCC will also integrate the SERVICEPower scheduling capability into its CCC Autoverse(R) Claim Management solution and will supply, implement, and support the combined solution for the automotive-claims industry. CCC will offer this enhanced scheduling capability through both a hosted application and traditional license sales.

According to a press release, due to the large number of appraisers in most insurance companies, any improvements in their individual efficiency are going to result in significant cost benefits. For example, one large, U.S.-based insurance company, increased field productivity in their claims processing operation by approximately 28 percent (from 3.5 to 4.5 appraisals per appraiser per day) after deploying ServicePower's advanced scheduling technology.

"Our software is not only designed with field service organizations in mind, but also with an understanding that other businesses, including insurance, struggle with dispatching and scheduling activities," commented Ian MacKinnon, president of ServicePower. "To address this growing market, we felt we needed to work with a company that thoroughly understands the challenges facing insurers. By combining technologies with CCC, we will help insurance carriers streamline the claims handling process, improve communication with their insured, and manage their field force of appraisers and repair shops more efficiently."

"At CCC, we are constantly seeking ways to help our customers improve their business," said Carole Comstock, vice president of product management and marketing at CCC. "By integrating ServicePower's technology with CCC Autoverse, insurers can more quickly and accurately dispatch and schedule the necessary resources. Customers utilizing this combined technology can gain tremendous efficiencies and better serve their customers."

Now in its 25th year, CCC Information Services Inc., headquartered in Chicago, is a supplier of advanced software, communications systems, Internet and wireless-enabled technology solutions to the automotive-claims and collision-repair industries.

ServicePower offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world.

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