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Letter to the Editor
Monday May 9
Delphi Diagnostic Products to Be Sold to NAPA Repair Shops
Delphi Corp. and Genuine Parts Company have announced that they will co-market Delphi's diagnostic solutions and advanced diagnostic products to NAPA AutoCare Centers and other repair facilities.In support of NAPA's Fully Integrated Technology (FIT) concept, Delphi's Smart Service System product will be co-branded "Delphi NAPA Smart Service Systems." The Delphi Smart Service System is a state-of-the-art, wireless and integrated solution that provides total process integration with the "front shop" (customer facing vehicle inspection, service invoicing and parts ordering) and the "back shop" (diagnostics, just-in-time information and repair) allowing a repair facility to operate more efficiently and profitably.
The advantage of the FIT solution, according to a joint press release, is provided by the linkage of the Delphi Diagnostic System and the NAPA TRACS shop management application at the repair order level, facilitating more streamlined operations. It also supports overall shop-wide operations with high-end training and information to ensure that vehicles are fixed fast and correctly the first time, minimizing costly "come-backs."
The Delphi NAPA product will be introduced to the NAPA repair facilities through the NAPA Commercial Systems Group in conjunction with the sale of NAPA TRACS, a proprietary GPC business management system for aftermarket repair shops associated with NAPA. Delphi will be responsible for the sales and ongoing support.
"This association of two brands and two technologies, NAPA TRACS and Delphi's Smart Service System offerings, will mutually enhance the product and process of each business," said Mark Theriot, managing director, global service technologies, Delphi Product & Service Solutions. "Ultimately, our customer, the automotive repair shop owner, will be the beneficiary by providing the vehicle owner with the best possible service."
In addition to providing advanced diagnostic solutions for NAPA, Delphi provides a wide variety of OE quality vehicle electronics including engine management systems, fuel management products and heating and cooling parts to select NAPA locations nationwide.
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