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Letter to the Editor
Friday May 20
ADP Managed Repair Solution to Run Insurance House Outsourced DRP Network Pilot
ADP Claims Services Group has announced that Insurance House, a Managing General Underwriter for Southern General Insurance Company in Marietta, Georgia, has selected ADP's Managed Repair Solution, powered by eAutoclaims to administer its managed repair programs. The technology behind ADP's Managed Repair Solution will streamline appraisal assignments and accelerate the claims process."We were looking for a solution that would allow us to increase customer satisfaction while reducing cycle time and our loss adjustment expense," said Tom Dinkelman, Manager, Material Damage Claims, Insurance House. "We knew it was a tall order, but ADP's Managed Repair Solution delivers. By working with them, we are gaining a real competitive edge."
ADP's Managed Repair Solution offers insurance companies a turnkey managed repair network with more than 2,500 collision repair facilities and a national network of independent appraisal resources. The contracted vendor network is managed by eAutoclaims. The solution provides insurance companies with web-enabled, streamlined, electronic assignments and dispatch within a fully managed repair network. Electronic assignment and claims processing eliminates the time-consuming traditional claim process of phone calls, faxes and emails.
"ADP's Managed Repair Solution is designed from the ground up to meet the mutual goals of managing costs to carriers while allowing them to deliver outstanding service to their customers," said Daphne Li, ADP Claims Services Group Vice President of Marketing. "Our end-to-end, outsourced solution provides carriers with a cost-effective alternative to creating and managing their own DRP program."
"We anticipate that ADP's Managed Repair Solution will have a very noticeable impact on our productivity," said Dinkelman. "The real-time transmission of assignments and immediate access to estimates and photos will reduce cycle time. Not only does that make our customers happy, it allows us to minimize loss of use and rental expenses. Prior to implementing this solution, we had no way to manage a direct repair program for our customers. Now, thanks to ADP's Managed Repair Solution, we have the buying power to deliver great service at a reduced cost."
ADP's Managed Repair Solution includes a line-by-line desk review of each estimate written by one of its network shops verifying rates, appropriate repair and alternative parts usage. Insurance House is able to track and coordinate various aspects of the claims process while helping to manage the overall repair quality.
Dinkelman commented on the ease of implementing ADP's Managed Repair Solution. "We got the system up and running on a Tuesday morning. By that afternoon, we were already trained and using it to make assignments." ,p> ADP's Managed Repair Solution is powered by eAutoclaims, a claims service provider of the turnkey managed repair network.
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