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Letter to the Editor
Friday June 17
Allstate Requires Adjusters to Obtain I-CAR Platinum Designation
Allstate has announced that the insurer is now requiring its auto adjusters who write and re-inspect estimates to be trained in the I-CAR Platinum training program that provides enhanced technical knowledge of evolving repair technologies and processes. Allstate is the first major insurer to require this designation, which it hopes will help drive strong relationships with customers and help ensure their satisfaction with the company."We're requiring our employees who write auto estimates and re-inspect auto losses to have the I-CAR Platinum designation," said Bill Cox, Allstate strategy director for claims. "Allstate reviewed its previous training regimen and concluded it was on par with competitors. However, through research and tests, Allstate recognized that a requirement of this type helps our adjusters better serve customers via a faster, more efficient and hassle-free claim process. "Allstate really cares about people. Our customers need to receive safe, high-quality repairs, and I-CAR Platinum training will help ensure that they do."
"In addition," said Pat McCarthy, Allstate training director for claims, "auto manufacturers continue making quantum leaps in technologies, material applications and engineering concepts. I-CAR Platinum training helps ensure that Allstate employees are fluent in and knowledgeable about these rapid changes as they work with the collision repairers."
The I-CAR Platinum designation requires that employees complete a rigorous curriculum that focuses on current and changing repair technologies and processes, enhancing the accuracy of repair estimates for damaged vehicles and helping ensure the greatest possible estimate accuracy.
"We're always seeking improvements that make us smarter and more efficient about doing business," said McCarthy, "because that makes Allstate easier to do business with - not only for customers, but all parties involved in a claim."
During testing, from March through May 2005, Allstate employees completed 350 I-CAR programs and achieved a 99.4 percent average pass rate - approximately 15 percent higher than the industry's average pass rate. The company's goal is to have all of its 2,500 auto adjusters who regularly write auto estimates and re-inspect auto losses to complete the I-CAR Platinum designation curriculum within the next 24 to 36 months. Twenty-five percent of Allstate's adjusters currently hold the designation. All new auto adjusters will be required to attain the I-CAR Platinum designation within 24 months of hire.
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