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Letter to the Editor
Tuesday July 5
ADP Claims Services Group Receives 2005 Frost & Sullivan Award for Customer Service Leadership
Frost & Sullivan's recent analysis, North American Collision Replacement Body Panel Aftermarket, selected ADP Claims Services Group as the recipient of the 2005 Customer Service Leadership Award for demonstrating exceptional ability in responding to client's expressed and unexpressed needs.Each year, this award is given to a company that has exhibited excellence in customer service leadership within its industry. The recipient company has shown tremendous responsiveness to customer needs with continual focus on long- and short-term customer profitability goals. In addition, it demonstrated flexibility in tailoring its product offerings to suit customer businesses.
"ADP's clients are the primary source and the primary users of most of the data compiled, ADP has excelled at fostering strong relationships with them to build mutually beneficial tools," said Frost & Sullivan Research Analyst Mary-Beth Kellenberger.
ADP recognizes that every repair shop has unique requirements and "one size does not fit all." ADP works with its customers to identify the right solutions and provides industry-leading implementation, support, and customer service. ADP provides collision repair facilities with all of the components for an end-to-end solution, including estimating, shop management, reporting, estimate checking and auditing.
Kellenberger noted, "The real benefit to ADP's solutions is its flexibility. ADP does not require shops to abandon existing platforms or limit their choice in implementing additional products down the road. The system's flexibility provides a great deal of comfort to new users and has been instrumental in the sale of the ADP concept across the industry."
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