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Wednesday July 27

NASTF Updates OE Service Information Matrix

The National Automotive Service Task Force (NASTF) has announced that the latest update of the NASTF OE Service Information Matrix went online July 13. This update incorporates revisions since the April 2005 update. All automakers have launched service information Web sites and are continuing to add content as well as making sites more user-friendly. All OEM Web sites can be accessed from www.nastf.org (click on OEM Service Websites).

With the assistance of the International Automotive Technicians' Network, NASTF established the OE Service Information Matrix in 2001. The matrix provides OE company contacts for obtaining up-to-date factory service information, training materials, and tools, including service manuals, technical service bulletins, wiring diagrams, and all other service documents available to dealer technicians. This matrix is updated quarterly and can be accessed at the NASTF Web site - www.nastf.org (click on Service Matrix link). The next quarterly update will be in October 2005.

The matrix includes a complaint form if a technician identifies an error in the matrix or has a problem accessing the information being sought. The complaint form can be completed online at www.iatn.net/nastf/#complaint or faxed to NASTF. Complaints are forwarded to the specific OEM for review and resolution.

The National Automotive Service Task Force was established in 2000 to facilitate: 1) the identification and correction of gaps in the availability and accessibility of OEM automotive service information; 2) technology training for technicians; 3) availability of both OEM and generic diagnostic tools and equipment; and 4) communication outreach to automotive service professionals. Go to www.nastf.org for details.

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