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Letter to the Editor
Monday August 15
Allstate and ProcessClaims Partner for Claims Quality Assurance
Allstate Insurance Company has engaged ProcessClaims to develop and test new claim quality assurance technology. Allstate says computer software is being designed to streamline quality assurance processes and ensure accuracy in vehicle estimate preparation. The companies are also exploring broader new technology approaches to drive e-business in the rapidly evolving collision repair inter-industry.“We look forward to working with ProcessClaims and the potential that this software offers,” said John Edelen, Allstate Assistant Vice President of Claims Strategy. “Technology is key to Allstate’s commitment to providing products and services that meet customer’s needs.”
ProcessClaims, which was selected after extensive review, is a provider of software connectivity and business process automation for the Property and Casualty industry.
“We’re extremely pleased to have been selected by such an industry leader as Allstate to assist in their plans to improve claims processes,” said Paul Farber, CEO of ProcessClaims. “Allstate has always had the reputation of being innovative in their drive to improve the customer experience and that includes deploying new technologies to achieve these goals”.
The Allstate Corporation is the nation’s largest publicly held personal lines insurer.
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