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Letter to the Editor
Monday August 15
Fix Auto Offers Technology for Non-Network Shops
For the first time since its founding in 1997, FIX Auto USA is offering its IT solutions for use beyond its network of shops. The technologies, developed and refined by FIX, support shops by helping them to more accurately and efficiently manage their business using real time information in addition to bringing a new level of relationship support with insurers, suppliers and car manufacturers.Said Doug Kelly, president of Fix, “We realize that our technologies and services can benefit other people that may not benefit or have a need for the entire package [offered to FIX members].”
FIX Auto’s customer service index (CSI) has been approved by USAA for its network of repair facilities. With the approval, USAA STARS repair facilities have the option of using the FIX Auto CSI program alongside other third-party offerings, regardless of their status as a member of the FIX Auto USA network. FIX Auto has also developed an electronic funds transfer (EFT) systems in conjunction with ADP’s Financial Service Group that is used by GEICO as part of its direct repair program. Kelly believes the EFT solution will become the standard for GEICO reimbursement to its preferred shops in the future. Users of the EFT solution can see the status of payments related to the repair work they performed. The technology also enables the insurer to request additional information to process the payment.
FIX Auto USA also is preparing to launch an application that simplifies communication of estimate data to eliminate the concerns about the cost of re-keying that data by repair facilities. The new tool, installed on a USB memory-stick familiar to many computer users, allows repair facility and insurance company personnel to transfer estimates immediately when necessary.
Kelly believes that the technology services Fix offers its member shops, insurance company partners, and client groups such as General Motors and Nissan are key differentiators for their network. By offering selected technology services beyond the existing Fix members, the company hopes to introduce FIX’s technology to a broader audience.
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