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Letter to the Editor
Wednesday December 21
Progressive Introduces Concierge Accident Claims Process in St. Louis
With the opening of a Bridgeton Service Center, The Progressive Group of Insurance Companies (Progressive), the third largest auto insurance group in the country and in Missouri, is offering drivers the choice of using a re-engineered accident claims repair process that takes only minutes - not days - of their time.Traditionally, drivers are expected to manage the entire claims/repair process after an accident, including reporting the claim to the insurance company, arranging for a rental car, getting estimates on the repair work, checking with the shop to see when the work will be done, inspecting the repairs and picking up the car, and finally, returning the rental car. With Progressive's concierge level of claims service, the driver simply drops off the damaged car at one of Progressive's 24 Service Centers in the U.S. and, in about 15 minutes, can leave the center in a rental car assured that a claims representative will handle the repair process from beginning to end. This is the first Service Center in the St. Louis area.
Progressive employs more than 170 people working in eight Missouri claims offices and 12 people in the new Bridgeton Service Center.
The Progressive Group of Insurance Companies, in business since 1937, ranks third in the nation for auto insurance based on premiums written.
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