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Letter to the Editor
Thursday December 22
ARA Gold Seal Committee Endorses CIC Best Practices Guidelines
The Gold Seal Committee of the Automotive Recyclers Association (ARA) has endorsed the “Best Practices Guidelines for the Use of Quality Used Parts” established by the Collision Industry Conference (CIC).The CIC’s “Write It Right” Committee, a dedicated group of insurers, repairers, and automotive recyclers produced a set of working guidelines of unprecedented value to the insurance, auto repair, and automotive recycled parts industries. The guidelines represent a consensus between the three industries on how to work together for the benefit of the vehicle owner. Key elements in the guidelines’ development were the mutually supporting pillars of working in the spirit of good faith business practices and respect by and between the different industries involved in the repair of collision damaged automobiles.
16 points constitute the Guidelines.
The repair facility should:
- Provide the VIN and option information required to order the correct parts
- Request a realistic delivery date
- Inspect parts and request any adjustments promptly
- Make returns in a timely manner
- Minimize unwarranted returns.
Automotive recyclers and OE Used Parts suppliers should:
- Return all inquiries promptly to expedite the repair process
- Request VIN and options required to provide an accurate quote for exact “match parts”
- Base initial quote on all parts as complete and undamaged
- Provide an accurate description of the part(s)
- Maintain an updated inventory and only quote parts available
- Quote OEM unless otherwise disclosed
- Meet agreed delivery date Make agreed adjustments promptly
Recyclers, collision repairers and insurers should:
- Consider recyclers who adhere to these Best Practice Guidelines
- Eliminate unnecessary requirements, which add cost to the claim and delay the repair
- Not participate in illegal, unethical or fraudulent practices.
Past Chairman and current CIC Administrator, Jeff Hendler said, “The endorsement by the Gold Seal Committee of these guidelines further emphasizes how important the Collision Industry Conference has become in bringing together the various segments of the industry to resolve problems and concerns. Addressing the needs of the collision industry is the main focus of CIC.”
Founded in 1943, the Automotive Recyclers Association represents an industry dedicated to the efficient removal and reuse of automotive parts, and the proper disposal of inoperable motor vehicles. With programs such as the Certified Auto Recycler program, Gold Seal and other partnerships with automotive manufacturers, automotive recycling will continue to provide consumers with quality, low cost alternatives for vehicle replacement parts, while preserving our environment for tomorrow.
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