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Letter to the Editor

Seven Management Systems Providers Adopt Common Estimate Audit Program and Key Performance Indicators

The companies have agreed to interface DSS’s EMSReview with their management systems, giving their customers the ability to review estimates and utilize common DRP Key Performance Indicators (KPI) from within their management systems.

“We saw a need in the market for a standard estimate review program and common key performance indicators”, said Steven Siessman, President, Decision Support Services. “The big news is these management systems providers bring a common estimate review process and KPI reporting format to their 1500 plus collision shop customers in the United States and Canada.”

Calling EMSReview from inside their management systems allows estimate auditing to become a seamless part of the management system workflow.

“The claims, parts, labor and compliance statistics automatically generated by the audit enable the management systems to create individualized KPI reporting modules using common standards. As a result, shops will be able to know how they stack up in comparison to other shops in their area or DRP without being forced into a network,” said Siessman.

"Having worked with the EMSReview auditing software for a number of years now,” said Tony Passwater, President of AEII, “I believe there is great benefit to shops not only to audit the estimate during the initial inspection, but also to audit the repair order before allowing the job to be closed. This ensures items that may have been missed are again reviewed, and compliance to the work providers' rules are maintained.

“Another important step for our Industry is to begin to standardize KPI's so we can compare apples to apples," said Passwater. “This group can go a long way in promoting standardized KPI's for our Industry.”

Michael de la Pena, North American Program Manager for Auto-Quote expressed his enthusiasm for the integration, saying “By joining forces through integration, Auto-Quote will bring compliance, auditing and KPI's into the management process instead of it being a separate and/or competing process.”

“Up to this point, management system providers have tried to provide a real world answer to auditing and compliance but at the cost of the management process. Now that EMSReview has opened the door to their patent pending processes and is sharing it with forward thinking management providers end users are benefiting.”

“You now have the best choice in management and the best choice in auditing and compliance all closely integrated. With KPI's becoming a bigger part of the horizon, EMSReview's release of an already proven standard of KPI formatting will open the door to an "open source" national standard.“

“This will be the KPI reporting standard that all parties in the collision industry can live and profit by. Rather than a few controlling the future of KPI reporting, the forward thinkers have moved out in front of the crowd."

Stuart McColl, President, Combined Computer Technology, believes new integration will make life easier for shops, saying, "It's a great thing for a body shop to have an automatic tool like EMSReview. We're glad to interface our CC3 management system to EMSReview because it makes it even easier for body shop estimators and managers to carefully manage their revenue, with a minimal amount of effort."

David Schultz of Shop Data Management, Inc. the makers of CRASH Management Systems believes EMSReview will help give his customers an advantage against their competitors.

“Our goal at CRASH Management Systems is to give our customers the latest management and decision making tools available. We believe that the EMSReview will give our customers yet another advantage that they did not previously have.”

“The review process will enhance our customer's ability to generate more accurate estimates, comply with insurance agreements and provide standardized KPI reporting geared to give repair facilities an industry recognized tool to report and analyze key estimating statistics. We are excited to provide the first level of integration between our management system and the EMSReview product from DSS.”

Ed Cardenal, Chief Operating Officer, Integrated Collision Management (ICM) views the integration as a continuation of their drive to deliver the best solutions to their customers, saying “Combining our efforts with dedicated integrated technology providers in our industry fits the mission that ICM has been self-prescribed to for its past 9 years of existence and continuing to the future. We look forward to working with DSS and believe the partnership will give our customers the opportunity to use the management tools they need to be the very best in their business.”

Owen Grapman, President, NewEra Software, believes the combination makes good sense saying, "NewEra Software is pleased to announce integration of its AUTOFOCUS Collision Shop Management software with EMSReview, allowing shops to quickly and easily audit and review their estimates for DRP compliance.”

“Through the KPI tracking facilities already in AUTOFOCUS, and the proposed KPI reporting standards, shops will not only be able to track how their shop is doing on a day-to-day basis, but also see how their shops stack up when compared to their competition. Predicting profits and analyzing results in EMSReview will go hand-in-hand with AUTOFOCUS tools that make increased profits a reality all the way through the production process.”

John Conlon, President Vantedge Software, thinks integration and standards advance all collision repairers, saying, “As a collision shop owner and founder of the Vantedge bodyshop management system we are excited to incorporate the concepts of EMSReview into Vantedge. EMSReview helps advance businesses and the entire collision repair industry. “

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