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ACUITY Includes CCC Accumark Reinspection Tool in Integrated Claim Management Solution

Designed to create a more efficient process through the management of company-specified appraisal procedures, users can quickly identify and prioritize claims for reinspection. CCC Accumark also tracks and traces the implementation of changes back to the appraisal source. In the past, nearly half of the supplements that were supposed to be issued following reinspection never were written.

"We are always looking to create efficiencies in the claims handling process to improve our overall workflow," said Greg Olsen, director of Auto-Physical Damage at ACUITY. "The efficiencies should maintain or enhance the claims handling process. CCC's integrated product solution helps us attain those targets by eliminating the need to switch back and forth between different applications during the claims-handling process."

"Products like CCC Accumark and CCC Autoverse offer us the ability to streamline our claims storage and reinspection procedures and allows us to concentrate on what we do best - serving our customers," concluded Olsen.

Mary Jo Prigge, president of Service Operations at CCC, added, "The ability of CCC to deliver an integrated solution takes away an element of stress felt by our customers when they have to dedicate time and financing to maintain multiple systems to handle claims. In addition, CCC's solution provides insurance companies with detailed insight into their claims processes and gives them the ability to benchmark and prioritize individually tailored goals and objectives."

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