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Letter to the Editor
Tuesday January 17
State Farm Announces Changes to Auto Damage Service Programs
State Farm Mutual Automobile Insurance Company, the largest insurer of autos in the nation, is initiating changes in its auto damage service repair programs. Designated markets in California, Indiana, Illinois and Michigan will test an agreement that will replace existing Service First and Select Service programs in those markets. This program will carry the Select Service name. As with State Farm’s current programs, customers will maintain freedom of choice when selecting a repair facility.Through the new agreement with participating repair facilities, State Farm will extend a premier level of vehicle repair service to all State Farm customers having repair work performed in the market areas where the program will be implemented. In addition to the one-stop convenience of State Farm’s current repair programs, customers will receive other premium services including national limited lifetime repair warranties, guaranteed completion dates, wash and vacuum of repaired vehicles, and pick-up and delivery service.
Later this month, repairers in the designated markets will have an opportunity to review the new agreement and decide whether to apply to participate in the new program.
According to a State Farm press release, Select Service eligibility will be extended to the most qualified, most competitive repairers in the industry – large or small. Repairers who are best suited to meet the repair value and capacity needs of State Farm customers will be invited to participate following the application process. The revised performance-driven Select Service program will provide customers with the best value in vehicle repairs with a continued focus on quality, efficiency, and competitive price.
The press release concluded: The collision repair industry consistently ranks State Farm as one of the best insurers. State Farm intends to maintain its quality relationships with repair facilities and continue to provide the highest level of service to our shared customers. State Farm will monitor results in these designated markets and will continue to seek input from collision repair industry representatives and customers as future changes are considered.
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