Thursday January 19
Nationwide Offers AutoWatch to Allow Customers Online Monitoring of Vehicle RepairsNationwide Insurance customers can now monitor their damaged vehicle repairs online through Nationwide AutoWatch, an Internet-based software tool offered by the insurer. AutoWatch is currently being piloted in multiple states and may be rolled out as an optional service in the coming months.
“The website enables customers to log on 24 hours, 7 days a week, 365 days a year to monitor their vehicle at different points during the repair process at participating Nationwide/Allied Insurance Blue Ribbon Repair Shops,” said Terry Fortner, Nationwide associate vice president of Claims. “It’s just another extension of the Nationwide On Your Side experience.”
The AutoWatch link is fully integrated with Nationwide’s existing Web site and can be easily found by logging onto Nationwide’s homepage: www.NationwideAutowatch.com. The service is free to all customers who select a participating Blue Ribbon Repair Facility.
The Nationwide AutoWatch site provides simple access and easy to understand captions explaining progress on the repairs with regularly updated digital photos of the vehicle throughout the repair process. In addition, Nationwide AutoWatch provides customers vehicle repair information as well as an e-mail platform through which customers may communicate with the repair facility and their Nationwide/Allied representative.
“We designed Nationwide AutoWatch with the customer in mind,” said Fortner. “Our goal is to make vehicle repairs as painless as possible by providing our customers with up-to-date, accurate vehicle repair information on their time. Nationwide’s decision to offer Nationwide AutoWatch demonstrates a true commitment to the needs and concerns of our valued customers.”
©2006 Collision Repair Industry INSIGHT