Your Source for Up-To-Date News and Research on the Collision Repair Industry
click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email
SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor
Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide
Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...
Feedback
Letter to the Editor
Tuesday February 14
J.D. Power and Associates Ranks Erie Insurance Highest in Collision Repair Satisfaction
For the second consecutive year, Erie Insurance Group earned the highest ranking in the J.D. Power and Associates Collision Repair Satisfaction Study of consumers who file an auto insurance claim. Results of the fourth annual J.D. Power and Associates Collision Repair Satisfaction Study were released December 22.The study represents the responses of 5,679 consumers who had collision repair or body work performed on their vehicles in the past 12 months. Respondents were asked to rate their satisfaction with both their insurance company and auto body repair shop. The study specifically cited ERIE's performance in repair time, accuracy of repairs, and Erie Insurance Agent and Employee contact with claimants throughout the claims process.
"This notable honor demonstrates that every Erie Insurance Employee, Agent and agency employee contributes to the service provided by our frontline claims staff," said Jeff Ludrof, president and chief executive officer of Erie Insurance Group. "Information, training and tools all affect the claims service Erie Policyholders ultimately receive in the field. Everyone directly associated with Erie Insurance - in an agency, underwriting, processing, information technology, and every area in between -- can take pride in this achievement."
Erie Insurance Group is a leading property/casualty insurer in the United States. With approximately 3.7 million policies in force, Erie Insurance Group includes seven companies operating in 11 states and the District of Columbia.
©2006 Collision Repair Industry INSIGHT
All Rights Reserved
FEATURED
LINKS:
INSIGHT Supports the NABC!
Do You?