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Letter to the Editor
Tuesday February 21
FIX AUTO Signs Agreement with Enterprise Rent-A-Car
Enterprise Rent-A-Car, the largest rental car company in North America, and FIX AUTO Network, one of the largest providers of business solutions technology to the collision industry and to its large network of independent collision repair centers in North America, have announced a strategic partnership.Enterprise is integrating its proprietary Automated Rental Management System (ARMS) with FIX AUTO's technology system to create a more efficient method of streamlining collision repair and rental car status reports that are monitored by insurance companies.
The ARMS(R) technology, which facilitates three-way communications between the insurers, repair shops, and Enterprise, currently is used by more than 60,000 adjusters and more than 500 insurance companies nationwide. From initiating a rental car reservation and accurately monitoring repairs to authorizing payment through electronic funds transfer, ARMS aims to reduce unnecessary delays and enhances customer satisfaction.
Moreover, Enterprise has more than 5,500 neighborhood locations within 15 miles of 90 percent of the U.S. population and has ranked highest in the J.D. Power and Associates Rental Car Satisfaction Study six times in the past seven years.
“This strategic partnership allows both organizations to benefit from the experience, expertise and relationships of the other,” said Doug Kelly, President of FIX AUTO. “In addition, Enterprise is known as the replacement rental specialist with strong relationships with the insurance industry and numerous partnerships with auto manufacturers.”
Enterprise and FIX AUTO will jointly look to integrate their technologies so that FIX AUTO Network members can significantly reduce phone calls and paperwork, which will improve their overall efficiencies.
“The insurance industry has used the ARMS application for nearly 10 years and we are excited about the opportunity to partner with FIX AUTO to provide this leading-edge technology to FIX AUTO members,” said Dave Smith, Assistant Vice President for Enterprise Rent-A-Car.
The FIX AUTO Network was established in 1997. Headquartered in Anaheim Hills, Calif., FIX AUTO has 160 member locations in the U.S. and 155 locations in Canada.
Founded in 1957, Enterprise Rent-A-Car has more than 6,500 offices in the United States, Canada, the U.K., Ireland and Germany, and operates more than 800,000 Rental and Fleet Services vehicles worldwide.
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