Tuesday February 21
DCR Systems Metro Toyota Earns Top Toyota Certification for New Collision Repair CenterCleveland, Ohio based Metro Toyota Scion Certified Collision Center has been awarded the “Toyota Certified Collision Center” designation by Toyota, as reported by Mentor, Ohio-based DCR Systems, the company that designed and operates the state-of-the-art repair facility.
The Metro Toyota accident repair facility, which opened its doors October, 2005, earned the TCCC designation having met strict benchmarks and excellence standards that span customer satisfaction, business ethics, technician training and certification, shop productivity, tools and equipment, process efficiency, safety and environmental considerations.
DCR president, Michael Giarrizzo, Jr., said the Toyota certification demonstrates the level at which his company’s patent-pending repair process is positioned. “DCR’s approach to quality repair truly exemplifies what the TCCC certification is all about,” he said. “The common goal is an elevated level of overall customer satisfaction.”
The DCR repair process utilized at the Metro Toyota facility employs “lean manufacturing” principles that involve task-specific, highly trained technicians working with cutting-edge equipment and tooling. The model is designed to streamline workflow and enable the repair operation to become dependable and offer a high-level of consistency in guaranteed quality and vehicle delivery.
Since launching an aggressive program in 2005 to supply outsourced, turnkey collision repair facilities to dealerships nationwide, DCR Systems has built and retrofitted several dealer-based centers, including the Metro Toyota Scion Accident Repair Center in Brook Park, Ohio; the Classic/DCR Accident Repair Campus in Mentor, Ohio; and the Spartanburg Dodge Chrysler Jeep Accident Repair Center in Spartanburg, South Carolina.
Jeff Hilton, Business Development Consultant for Toyota, commented, “TCCC certification ensures that each and every customer receives a high-end repair that is the culmination of well-established, very stringent quality standards. To say that the DCR Systems process utilized at the Metro Toyota accident repair center complies with these standards would be an understatement.”
With a patent-pending turnkey system for collision repair, DCR Systems develops cutting-edge, on-site accident repair facilities for auto dealerships nationwide seeking to outsource this function as an additional fixed operation while preserving financial and customer benefits. The company is led by a team of collision industry experts that includes Michael Giarrizzo, Jr., a pioneer in the introduction of lean manufacturing production processes to the bodyshop floor. The DCR Systems process, according to a company press release, can cut collision repair time in half while greatly enhancing repair quality levels.
©2006 Collision Repair Industry INSIGHT