Your Source for Up-To-Date News and Research on the Collision Repair Industry 

 

click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email

SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor

Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide

Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...

Feedback
Letter to the Editor

Enterprise Rent-A-Car Is Newest SCRS Corporate Member

Enterprise provides rental car service for consumers whose vehicles become temporarily indisposed during an accident. This kind of assistance is a natural outgrowth of the company’s emphasis on exceptional customer service and convenience.

“Enterprise is a long-time partner of the collision repair industry, and its support of SCRS illustrates the company's continued commitment,” stated SCRS Executive Director Dan Risley. “Through the implementation of innovative technology, they have been successful in improving processes and communication between various segments of the industry.”

An example of this kind of innovation is Enterprise’s development of the Automated Rental Management System(R) (ARMS) which facilitates three-way communication between insurers, repair shops, and Enterprise to streamline all aspects of the rental car process. The result is a reduction in unnecessary delays and enhanced customer satisfaction.

“Without a thorough understanding of the collision repair industry, important breakthroughs like ARMS become far more difficult to achieve,” commented Jon Faris, Corporate Rental Manager for Enterprise Rent-A-Car. “Working closely with the professionals of SCRS will help keep us on top of the evolving requirements of collision repairers, and allow us to better address the needs of our mutual customer. We’re pleased to have the opportunity to support SCRS and to strengthen our commitment to its industry.”

With more than 5,500 neighborhood locations within 15 miles of 90 percent of the U.S. population, Enterprise has ranked highest in the J.D. Power and Associates Rental Car Satisfaction Study six times in the past seven years.

“This is a great chance for our members to exchange information with a company that has made a science out of keeping the consumer happy,” said SCRS Executive Director Tom Moreland. “In addition, it provides an opening to improve and streamline communication with the kind of company our members interact with on a daily basis, again proving that ‘Working Together Is the Most Important Work We Do’.”

The Corporate Membership Program, founded in 1993, partners SCRS and key corporations serving the collision industry. Corporate Members enable SCRS to maintain and increase the current and future level of service to its direct and affiliate members, to purchase the equipment and technology necessary to operate efficiently and to participate with the other associations who are working to better the industry.

Founded in 1957, Enterprise Rent-A-Car has more than 6,500 offices in the United States, Canada, the U.K., Ireland, and Germany, and operates more than 800,000 Rental and Fleet Services vehicles worldwide. The company had $8.2 billion in revenue in its 2005 fiscal year and opened nearly 500 locations. Enterprise is ranked No. 16 on the Forbes “500 Largest Private Companies in America” list.

©2006 Collision Repair Industry INSIGHT
All Rights Reserved

FEATURED
LINKS:

INSIGHT Supports the NABC!
Do You?