Wednesday December 27
Fred Haas Toyota World and David Maus Toyota Named 2006 Toyota Certified Collision Centers of the YearFred Haas Toyota World, in Spring, Texas, and David Maus Toyota, in Longwood, Florida, were both named the Toyota Certified Collision Center (TCCC) of the Year during a special presentation at the TCCC National Managers’ Meeting held in conjunction with the International Autobody Congress and Exposition (NACE). They were selected from among the 153 Toyota Certified Collision Centers (TCCC) nationwide.
The award is based on a wide range of criteria that focus on customer satisfaction, technician and manager training and certification, facility, equipment and a series of TCCC benchmark achievements. The award was the second in a row and third overall for Fred Haas Toyota World, the first shop to be certified when the Toyota Certified Collision Center (TCCC) program was introduced in 1997.
“It’s an honor to earn the award again and it’s a reflection of the great people in our shop who work hard every day and conscientiously follow the TCCC procedures,” said Fred Haas Collision Center Director Jeff Debner. “This program has been outstanding for our dealership and for our customers.”
“Fred Haas Toyota World’s Collision Center is a great example of a shop that is totally committed to doing things right the first time,” said Brad Brahe, Body Shop Process Improvement Manager, TMS, U.S.A., Inc. “They are extremely focused on customer satisfaction and their success is a great example of what is possible through the Toyota Certified Collision Center program. They are very deserving winners of this award.”
Fred Haas Toyota World has been in business for 35 years. The collision center includes 80 stalls, four paint booths, one Master level Certified Collision Center Director, and nine Toyota Certified Technicians.
“We have a very strong set of systems in place covering everything from pre-repair tear downs and parts ordering to quality control and we follow those systems very closely,” said David Maus Toyota Collision Center Director Dennis Gair. “Along with proven procedures we also have excellent people in our shop. Together, the people and the procedures ensure consistently excellent repairs, day in and day out.”
“David Maus Toyota received perfect scores in several collision excellence categories,” noted Spence Price, Senior Area Collision Consultant for Southeast Toyota Distributors. “They’ve done a lot of customer outreach efforts and achieved a very impressive increase in their business in recent years through procedures that ensure repair success.”
“They are extremely focused on the processes that make for consistently excellent repairs and satisfied customers,” commented Brahe. “They are very deserving winners of our highest award for Toyota Certified Collision Centers.”
The David Maus Toyota dealership has been in its current location for over 25 years. The collision center has been a Toyota Certified Collision Center (TCCC) for the past four years and includes 40 stalls, three paint booths, and 75 percent of its’ technicians are Toyota Certified.
The TCCC program is a comprehensive initiative designed to ensure the highest quality repairs and customer satisfaction. Participating shops receive extensive Toyota and industry training, ongoing management support and utilizes state-of-the-art tools and equipment. The program reinforces collision centers’ expertise, efficiency and profitability while increasing customer loyalty.
©2006 Collision Repair Industry INSIGHT