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Letter to the Editor
Tuesday April 24
Travelers Opens Claim University
Travelers has opened its flagship Claim University training facility in Windsor, Conn. The 108,000 square-foot educational facility is designed to give Travelers' claim professionals the in-depth training and expertise they need to provide knowledgeable, accurate and efficient claim service for customers and agents."This building is a testament to our continued commitment to providing our customers with unsurpassed service when they need us most," said Doreen Spadorcia, executive vice president, Travelers Claim Services.
Travelers Claim University houses the industry's first heavy-equipment lab featuring cranes, backhoes, bulldozers, and other heavy-duty vehicles. It is also the first insurance training facility to receive the Chief Automotive Fuzion Vehicle Repair and Sectioning System as part of the auto appraisal lab. This equipment will help teach auto appraisers how to properly read vehicle diagnostics and measure for damage, and how structural repairs on vehicles can be accomplished with precision accuracy.
"Claim University is an investment in the skills of our people that helps us stay in-synch with a changing environment," said Spadorcia. "As vehicle technology becomes more sophisticated and construction techniques continue to evolve, we must ensure our claim professionals are proficient on the latest advances."
Approximately 8,500 front-line employees will attend the university each year for hands-on training in auto, property, heavy equipment, or liability claim appraisal. Another 8,500 or more will be trained each year through virtual learning and distance learning. It replaces Travelers' decentralized training program and aims to help the company attract and retain highly trained, talented and motivated claim professionals.
"Hands-on training gives our claim professionals the skills they need to fully understand the complexities of auto, property, and equipment estimating, including any unique circumstances and hidden damages that may exist," said Spadorcia. "When our representatives estimate with confidence and follow through with well-executed claim management and a commitment to service, the entire claim process is much more positive for our customers."
In addition to the key labs, the facility includes eight classrooms to accommodate nearly 300 students; a 400-seat auditorium; virtual training rooms; distance learning capabilities via Travelers' Intranet; study rooms; media center and reference library; in-house workshop to build and refurbish training displays; and numerous smaller-scale mock-up demonstrations to support material identification, damage reparability, and installation procedures.
Travelers Claim University enrolled its first class of adjusters March 12. A grand opening event was held on April 24, 2007.
The Travelers Companies, Inc. is a leading property casualty insurer selling primarily through independent agents and brokers. Travelers is a Fortune 100 company, with 2006 revenues of $25.09 billion and total assets of $113.76 billion. The company has approximately 33,000 employees.
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