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Letter to the Editor
Thursday July 19
Plymouth Rock Assurance Selects Mitchell’s Total Logic Valuation
Mitchell International, a provider of information, workflow, and performance management solutions to the collision claims and repair industries, has announced that Plymouth Rock Assurance Corporation has selected Mitchell’s Total Logic(TM) Valuation as the company’s total loss valuation solution.“Mitchell’s Total Logic Valuation is perfect in keeping with Plymouth Rock Assurance’s mission of providing unparalleled customer service, responsiveness and professionalism,” said Bill Kelleher, Claim Director at Plymouth Rock Assurance Corporation. “In Total Logic Valuation, Mitchell has developed a product that thoroughly and uniquely considers our customers’ perspective in the claims settlement process. With Total Logic Valuation, our customers get loss valuations based on trusted third-party data sources and transparent, efficient and easy to understand valuation reports.”
Total Logic Valuation generates objective, market-driven values for loss vehicles based on continuously updated sold and available vehicle data provided by reputable sources such as the J.D. Power and Associates’ Power Information Network(R) (PIN), cars.com, and AutoTrader.com(R) – sources consumers often reference to determine vehicle value. The result of this statistically-driven, fully automated web-based total loss valuation approach is a dramatic increase in first-time settlement rates of more than 90 percent as reported by current users.
“Total Logic Valuation empowers carriers to provide customers with verifiable total loss values reflecting real market conditions at the time of loss. Total Logic Valuation is moving the industry away from unverifiable ‘black box’ loss data to a process that accurately verifies all comparable vehicles and the adjustments that ultimately determine the value of a loss-vehicle. This openness promotes a new level of transparency and trust in the settlement process that carriers want for their valued customers,” said Alex Sun, President of Mitchell International. “Plymouth Rock Assurance is a carrier that is setting new standards for customer service and innovation, and we are proud to have them as a customer.”
Boston-based Plymouth Rock Assurance is the flagship carrier of The Plymouth Rock Group of Companies, which writes and manages more than $1 billion in auto and homeowners insurance across the Northeast.
Mitchell International is a leading provider of information, workflow, and performance management solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims markets. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month.
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