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Letter to the Editor
Tuesday July 31
Mitchell Collaborates with DEG Project to Identify Key Database Trends and Issues
Mitchell International, Inc., a provider of performance management solutions to the automotive insurance claims and collision repair industries, will collaborate with the newly formed Database Enhancement Gateway (DEG) Project. Through this collaboration, Mitchell and the DEG Project will work to collect broader industry data in an effort to identify, monitor, and analyze wider industry trends and issues concerning the collision industry.The DEG Project was developed by the Alliance of Automotive Service Providers (AASP), the Automotive Service Association (ASA) and the Society of Collision Repair Specialists (SCRS) to create a single industry website for collision repairers to file database requests for review with the industry's three main information providers, as well as to view all responses from the database providers themselves.
“Mitchell welcomes the formation of the DEG Project as a vehicle for the collision repair industry to voice concerns and issues about sourced data,” said Tom Fleming, Vice President Industry Relations, Mitchell International. “Mitchell has a long, successful history of being responsive to our customers' questions and concerns about information accuracy and provides customers with direct, toll-free telephone access to Mitchell labor editors to clarify and answer those questions.”
In addition to cooperating with the DEG Project, Mitchell is asking its customers to continue to directly contact its in-house repair data editors with specific inquires using its toll-free number: 800-854-7030 ext. 8220.
“Every labor time inquiry Mitchell receives is documented as part of a broader process to continually validate the data and ensure that it reflects ‘real world’ repair situations,” continued Fleming. “This is a proven process that allows Mitchell to continually verify that its repair information is accurate and up-to-date. It’s important that our customers continue to contact us directly with these specific issues so that we are able to document them along with others.”
Reflecting this process and acting in the spirit of openness with the DEG Project, Mitchell has recently released a breakout of included refinish operations based on a typical refinish allowance of 2.2 hrs. This breakout provides further transparency into the composition of the key included operations that make up a normal panel refinish allowance.
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