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Letter to the Editor
Friday August 31
State Farm to Test Program Aimed at Improving Parts Ordering Process
State Farm will begin testing an enhanced automotive parts process. According to the insurer's press release, the test is part of State Farm’s continuing efforts to provide auto insurance customers with access to quality, efficient repairs that are competitively priced. State Farm will begin a limited market test of the process in designated markets of California and Indiana during fourth quarter 2007. The process will involve working with parts manufacturers and suppliers in ways designed to enhance service to customers without impacting repairer’s parts profits.State Farm continues to evaluate its position regarding the specification of aftermarket crash parts and will maintain its current policy of not specifying aftermarket crash parts during this test. However, State Farm continues to believe that policyholders benefit when repairers have access to all sources of quality collision repair parts.
State Farm will test repairers’ use of electronic parts-ordering systems that provide access to vehicle information and help increase order accuracy and efficiency. We believe this new approach will improve the repair and estimating process.
“While we recognize that this will represent change for the repair industry, it is important to continuously look for ways to create efficiency in the process and provide value for our policyholders and shared customers,” said State Farm Claim Consultant George Avery. “As this process developed, we asked for and considered input from members of the collision repair industry. We believe Select Service® repairers will have an enhanced ability to obtain quality parts that allows them to provide customers with the best combination of quality, efficiency and competitive price. And as always, our customers are free to choose which repairer will fix their vehicle.”
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