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Letter to the Editor
Thursday January 3
ICBC Signs Five-Year Exclusive Agreement with Audatex for Estimating and Total Loss Solutions
Solera Holdings, Inc., a global provider of software and services for the automobile insurance claims processing industry, has announced that Canada's largest auto insurer, the Insurance Corporation of British Columbia (ICBC), has extended its relationship by five years with Solera's subsidiary, Audatex North America, Inc. This relationship dates back to 1987, making ICBC Audatex's longest-standing insurance customer in Canada.Under the terms of this agreement, ICBC will migrate its entire material damage staff and c.a.r. shop VALET collision repair partner estimating systems to Audatex's next generation platform, Audatex Estimating(TM). In addition, ICBC will continue to utilize Autosource(R), Audatex's total loss vehicle valuation tool.
"We are honored to be the exclusive provider of automobile claims processing software and solutions to Canada's largest insurer, ICBC," said Tony Aquila, founder, chairman and CEO of Solera Holdings, Inc. "Our relationship with ICBC is a very good example of our fanatical commitment to our customers. We've worked closely with this very important customer to tailor our products to their workflow and, over the years, have been able to develop solutions that have improved their efficiency and effectiveness. We're looking forward to partnering with ICBC and helping them migrate to our next generation of products, as we continue to expand the solutions we provide."
Derek Vettese, Vice President of Claims at ICBC, said, "We value our relationship with Audatex. Over the past 20 years, they have consistently demonstrated a willingness to listen to our needs, and to work alongside us to develop the solutions we require in our business. Their next generation estimating and total loss solution sets equip us to work more closely with our partners and better serve our policyholders."
"With this agreement, our relationship with ICBC will now span 25 years, and for that we are grateful," said John Kotsopoulos, Vice President and General Manager for Audatex Canada ULC. "Because they process over 400,000 claims annually, our solutions have to be well tuned and fit for the job, and we have been diligent in our commitment to deliver what we have promised from day one with ICBC. It may be 20 years in the making, but we approach this relationship the same way we do with all of our customers; we work hard to earn their business every day."
Solera has operations in 49 countries across five continents. The Solera companies include Audatex in the United States, Canada, and in more than 35 additional countries, Informex in Belgium, Sidexa in France, ABZ in the Netherlands, Hollander serving the North American recycling market, and IMS providing medical review services.
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