Tuesday February 26
In September of 2007, Enterprise announced a technology solution it had developed jointly with software company CynCast. The software package, ARMS(R) Automotive Exchange, works with a repair center’s estimating and/or shop management system to automatically upload repair information to Enterprise via an EMS (estimate management software) file. This makes the replacement rental process more efficient by eliminating the need for phone calls to the shop to check the status of repairs.
In addition to reducing the rental management workload, the ARMS Automotive Exchange protects the security of repair centers’ data and computer systems. The technology collects only the data contained in the EMS file directory, which is the industry standard designed for sharing estimate files between different computer systems and trading partners. Neither Enterprise nor CynCast, in which Enterprise has a minority investment, views or retrieves any other information from the shops’ internal systems, or edits or discloses any account information, without prior written consent.
“Replacement rental has been a vital part of our business for nearly 50 years,” said Lee Kaplan, Senior Vice President and Chief Administrative Officer at Enterprise. “Safeguarding the privacy of repair data is essential to the integrity of our brand, and we are happy to support the efforts of SCRS to keep that information confidential.”
Founded in 1957, Enterprise Rent-A-Car is headquartered in St. Louis and serves customers in the United States, Canada, the U.K., Ireland, and Germany. Enterprise is North America’s largest car rental company in fleet size, number of locations, and annual revenue, ranking No. 21 on the Forbes Top 500 Private Companies in America.
©2008 Collision Repair Industry INSIGHT