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Letter to the Editor
Thursday September 18
Hendler Speaks to Connecticut Collision Repair Association
“The Changing Industry – Your Role In It” was the subject at hand at the monthly Connecticut Collision Repair Specialists (CCRS) association meeting. Jeff Hendler, owner of JD Hendler Associates, addressed approximately forty members about their role in an everchanging collision repair environment.Attendees were challenged to consider the needs of today’s consumers – and the Collision Repair Industry’s responsibility to adapt to those needs through best business practices, continual education, and technical training.
“It’s about time we take ourselves out of our own four walls and look through the eyes of our customer.Let’s identify the needs – and then meet them,” said Hendler. “We must challenge ourselves to be better, to become part of the solution when dealing with our insurance partners and vendors, to properly train our technicians and staff, and most importantly – remember who we work for – our customer.”
Jeff Hendler, who resides in Pasco Washington, has been part of the collision repair industry for over thirty years. He is a founding member of the Collision Industry Conference (CIC), acting as Chairman in 1987-1988, and the administrative director since 1984. Also a founding member of I-CAR, Jeff was inducted into the Hall of Eagles in 1989. He has been honored by the Society of Collision Repair Specialists (SCRS) with a “Lifetime Achievement Award” in 2003 as well as named one of the “Top 25 Movers and Shakers of the 20th Century" by Automotive Body Repair News.
Lisa Siembab, CCRS Executive Director said, “We are very fortunate to have someone of Jeff’s caliber to speak to our members. He knows this industry, he realizes the challenges repairers face on a daily basis, and he offers solutions.”
In addition to the guest speaker – CCRS Chairman Angelo Campanella addressed the attendees regarding crucial repair technique updates as well as reporting on industry news and events.
“This is one of the most beneficial association meetings I have attended. I have specific business objectives that I want to achieve and CCRS will help me do that,” reported CCRS member Nick Freccia. “It helps to understand other repairers' challenges and know I am not alone. As an industry we need to learn from one another and realize that our consumers are vulnerable after an accident. We need to understand their expectations and strive to to meet them. This is what we are all about and this is who comes first – the customer.”
Connecticut Collision Repair association is an affiliate association of SCRS. Through its direct members and 34 affiliate associations, SCRS is comprised of 6,000 collision repair businesses and 58,500 specialized professionals who work with consumers and insurance companies to repair collision-damaged vehicles.
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