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Letter to the Editor
Thursday October 23
CARSTAR Awards Blake’s CARSTAR Top Customer Satisfaction Award
Each year, CARSTAR Collision Services awards its top franchisees for success in performance and customer satisfaction at its National Conference. This year the top honors for outstanding CSI (Customer Satisfaction Index) among all 280 CARSTAR stores nationwide is Blake’s CARSTAR Collision Center in LaPorte, Indiana.In a presentation ceremony at Blake’s facility, with CARSTAR executives on hand, Dan Bailey, President and Chief Operating Officer of CARSTAR Collision Services presented Scott Blake, franchise owner operator, and his ten staff members with the prestigious CARSTAR 2007 CSI Award of the Year. Blake’s CARSTAR Collision Center had a CSI rating of 99.7 percent in 2007 and has been the recipient of the top CSI award in its sales category for an amazing five years in a row.
“Our entire staff takes great pride in winning this award,” said Blake, owner. “We are constantly trying to improve our service, so it’s a great feeling for our store and all of our associates to be recognized.”
CARSTAR’s leads the collision industry with a nation wide Customer Satisfaction Rating of 97 percent, which is the average CSI of over 280 CARSTAR locations across the US.
“Out of more than 280 stores, Scott and his team at Blake’s CARSTAR Collision Center have done an excellent job in representing all that CARSTAR stands for,” said Bailey. “Their dedication to their customers, facility performance, and service make Blake’s a model store for the entire system.”
Scott Blake has been in the automotive industry since 1978. He purchased his first collision repair facility in 1996 and has been a member of the CARSTAR family since 1997. Blake’s CARSTAR Collision Center specializes in collision repair and offers 24 hour towing service and free customer pick-up and delivery.
Headquartered in Overland Park, Kan., CARSTAR is the largest group of independently owned and operated auto body repair stores in North America. The privately-held company currently has more than 280 locations in 27 U.S. states and more than 125 Canadian locations.
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