Your Source for Up-To-Date News and Research on the Collision Repair Industry
click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email
SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor
Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide
Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...
Feedback
Letter to the Editor
Monday March 2
Hertz Named National Car Rental Partner for CARSTAR Collision Center
CARSTAR, the nation's largest group of collision centers, and Hertz Corporation have partnered to provide CARSTAR centers with the ability to offer their customers affordable Hertz rental cars during their vehicles repair process."Our goal is to deliver the best possible customer experience we can, and that means providing the service, customer care, and resources needed to get folks back on the road quickly and easily," said Dick Cross, CEO of CARSTAR. "By offering premium car rental services through Hertz with on-site vehicles and an efficient rental process, we can continue to build upon our 97 percent average for customer satisfaction."
Hertz will provide rental cars on site at all participating CARSTAR facilities, allowing CARSTAR customers to drop off their car for repairs and have their rental car waiting for them.
Serving the insurance replacement industry for almost ten years, Hertz currently has approximately 1,650 off airport locations that reach customers in the top 50 metropolitan areas and is a recognized supplier to more than 185 of the largest 209 insurance companies. <,p> Commenting on the partnership, Mark P. Frissora, Hertz Chairman and Chief Executive Officer, said, "We're excited to have the opportunity to work with CARSTAR. Hertz has been aggressively expanding into the off airport and insurance replacement industries and by partnering with CARSTAR we're able to expand our reach into the replacement industry."
"We also are focused on how we can help our franchisees build their business through new programs and service improvements," added Cross. "The new partnership with Hertz is an excellent example of how CARSTAR is working for our franchisees. We look forward to a great relationship with Hertz, and a profitable partnership for our franchisees."
"One of the biggest hassles for a consumer is being without a car during the repair process or having to go get a rental car to get around, "said Steve Dansicker, owner of Dansicker CARSTAR in Baltimore, Maryland. "Now, we can make it painless for them with Hertz rental cars available on site. It's just another of the services we can offer - from towing to insurance coordination to repair updates - that make CARSTAR the best solution for collision repair. When we say 'Relax, we'll take it from here,' we mean it at CARSTAR.'"
Headquartered in Overland Park, Kansas, CARSTAR currently has locations in 27 U.S. states, and 129 locations in Canada.
©2009 Collision Repair Industry INSIGHT
All Rights Reserved
FEATURED
LINKS:
INSIGHT Supports the NABC!
Do You?