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Letter to the Editor
Monday March 2
CIECA Forms CSI Committee
CIECA has re-chartered its CSI (Customer Satisfaction Indexing) Committee. Renewed interest by the industry and a willingness to work together by member companies Allstate, CSi Complete, Customer Research, Inc., CynCast, Mitchell International, and Performance Feedback initiated the action.The Mission of the CIECA CSI Committee is to facilitate appropriate collision industry segments and vendors’ electronic communications of CSI information. These electronic communications standards would encompass the collection of data from the clients (repair facilities and insurance companies), a survey process, and the dissemination of information to appropriate stakeholders.
“We are confident that an improved solution that benefits every industry segment can be attained,” said Fred Iantorno, CIECA Executive Director. “The marketplace seems ready for this committee at this time, and CIECA is proud to provide the platform and direction for this type of progress.”
The CIECA CSI Committee is currently accepting volunteers. Insurance company members are especially encouraged to participate.
“The timing for this committee could not be better,” said Michael Lloyd, CIECA Chairman and Assistant Vice President of Claims at California Casualty Management Company. “These efforts will help streamline the CSI process among multiple users and nicely supplements our current efforts with the Business Message Specification (BMS).”
More information about CIECA and its standards can be viewed on the CIECA web site: www.cieca.com or email Fred Iantorno, Executive Director, at fred@cieca.com.
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