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Letter to the Editor

INSIGHT Neighbor Mayfield Collision Centers Plans to Expand

“Despite these tough economic times, Mayfield Collision Centers has been successful and we are continuing to grow,” said Griffin. “As we looked for locations to expand, we saw a number of positives with the Bedford Heights area including access to transportation, particularly the great location and easy access to I-271 and Rockside Road, close proximity to a number of local new and used car dealerships, and most of all, a real sense of partnership with city officials.

“From the first day of my contact with Bedford Heights leaders, they have been great advocates of our growth and couldn’t have been more accommodating,” continued Griffin. “They have been engaged, proactive and extremely helpful. Overall, they’ve been very accommodating.”

Griffin intends to continue accommodating customers and exceeding their expectations. His facility consistently has high customer approvals ratings and industry leading cycle times.

“We feel it’s imperative to take every customer through every phase of the repair process so they understand what we’re doing and what to expect during every phase of the process,” continued Griffin, who is former president of the national Coyote Collision Repair group that advocates the pursuit of excellence, customer service, and leadership and management training.

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