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Letter to the Editor

CEI Insurance Services Partners with ClaimHub

The companies’ combined technology and direct repair expertise now enable carriers and their agents to make seamless online connections from existing claims systems to shops in CEI’s managed network of some 4,000 collision repair centers across the United States and Canada.

A CEI press release notes that the partnership has created an easy-to-use, robust web-based solution for managing auto physical damage and property claims. ClaimHub(TM) provides a centralized claims platform for dispatching, tracking, and reporting on all assignments and work involved in the auto claims process. ClaimHub enables company staff, independent adjusters, glass shops, body shops, and other service providers to send, receive, store, and view work and estimates regardless of users’ system differences.

“In our market, we’ve seen growing demand for our web-based platform to be connected to a first-rate, managed direct repair network,” said Sabrina Hightower, senior vice president, for Overland Park, Kansas-based ClaimHub, Inc. “We conducted a long search to be sure were allying ourselves with the best-in-class direct repair provider. CEI was the clear choice.”

Domenic Brusco, director of CEI Insurance Services, said the partnership with ClaimHub is the first step in the execution of its new marketing strategy to target mid-sized and smaller auto insurance carriers, while it continues to serve large carriers.

“For more than 15 years, we’ve been a direct repair network provider for some of the largest auto insurance companies in North America,” said Brusco. “Our partnership with ClaimHub enables us to combine solutions with a proven integration provider that can drive down insurers’ costs while improving customer service and policyholder retention. It provides a successful DRP solution for carriers who haven’t had access to a high-quality nationwide repair network or who are looking to compliment their own network.”

CEI, founded in 1983, with headquarters near Philadelphia, Pennsylvania, is North America’s largest third-party provider of accident management and direct repair services to self-insured fleets and insurance companies. It handles more than 100,000 vehicle collision claims a year. CEI has been providing vehicle direct repair program outsourcing to leading property and casualty insurance companies since 1993.

Founded in 2000, ClaimHub, Inc. is focused on delivering state-of-the-art claims workflow solutions to property and casualty insurance companies, self-insureds, third-party administrators, and adjusters for auto physical damage, property, flood and catastrophic loss claims.

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