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Letter to the Editor
Tuesday March 16
CynCast Shop Performance Value Rating Program is Topic of Upcoming CREW Webcast
The Collision Repair Executive Webcast (CREW) will welcome Doug Kelly, President of CynCast, to discuss CynCast’s rollout of a single value collision repairer scorecard, called Shop Performance Value Rating (SPV Rating) on its Thursday, March 25, 2010 webcast at 11:00 a.m. Pacific Standard Time.Kelly will be joined by Eddie Cheskis, CSO, Gerber Collision and Glass, and Scott Wendel, APD Manager, Amica, both of whom are among a distinguished group of collision industry professionals who served on the SPV(TM) Rating Steering Committee.
The concept behind the SPV Rating program is to provide a simple single value blending different key performance indicator (KPI) values. The program, which has been in development and testing for more than a year, is comprised of the following key metrics: severity, cycle time, estimate accuracy, CSI net promoter, I CAR status, and usage of a recognized management system that assures increased data accuracy. The standard SPV Rating measures a repair shop’s performance against the overall market average performance in the metropolitan statistical area in which they compete.
CREW is designed to provide collision repair service providers, property and casualty insurance personnel, and automobile physical damage industry suppliers, partners and constituents with high-level, current information about the rapidly changing industry.
Each webcast includes topical, high-level industry information, as well as a special guest presenter. The delivery format is a web-based visual presentation of the content, a simultaneous audio conference call and the capability for participants to question the presenters. Erick Bickett of Fix Auto, Matthew Ohrnstein, of Symphony Advisors, and Vincent Romans, of The Romans Group, produce and present the semi-monthly, one-hour Webcast meeting.
There are a limited number of spots available. Reservations are required. If you are interested in joining the next CREW webcast contact Liz Stein at (714) 279-2027 or via e-mail at crew@fixauto.com
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