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Letter to the Editor

CARSTAR Names National Award Winners at Annual Conference

In the category for overall operations, technical excellence, office performance, and facility performance, four CARSTAR stores were honored, with one store taking home two top awards.

Taking home the top honor as the Franchisee of the Year were Kurt and Terri Mueller, owners of Kurt's CARSTAR in Maryville, Illinois. Franchisee of the Year is the highest award given in the CARSTAR system. This year's winner was chosen on criteria including using all vendors possible, attending conferences, being image compliant, submitting reports on time and online, and delivering consistently high CSI in the Top Ten for the month and quarter periods. Kurt's CARSTAR's past five quarters of CSI have been: 98.7%, 99.2%, 99.1%, 99.5% and 99.4%.

Kurt's CARSTAR was also the recipient of the Extraordinary Individual Contribution to the Make-A-Wish-Foundation. The Muellers joined CARSTAR in October of 1993 as members of the St Louis Business Group.

The Rookie of the Year in the CARSTAR family was Marshall's Autobody CARSTAR, owned by James and Dawn Marshall in Billerica, Massachusetts.This award is given in recognition of the best of the newest CARSTAR franchisees. To qualify for the award, a franchisee must have been with CARSTAR less than three years, be well underway of achieving Tier 1 compliance, and enthusiastically embrace the CARSTAR culture with active participation.This year's winner joined CARSTAR in August of 2008 and became a member of the Massachusetts Business Group.

The award for Outstanding Facility Performance went to Exhibition CARSTAR, owned by Jeff and LaVada Middleton in Kent, Washington. The award for Outstanding Facility Performance is the second highest Franchisee Award in CARSTAR. This award recognizes the facility that consistently shows high ratings in Sales, Gross Profits, CSI, COS, Tier compliance, and active involvement both in the community and within CARSTAR. Exhibition CARSTAR also is very active in the community, providing enormous support for Make-A-Wish through the Soaps It Up program.

The honor for Outstanding Technician Performance was awarded, for the second year in a row, to West Valley CARSTAR in West Valley, Utah, owned by Bob and Linda Ellison. The award for Outstanding Technician is given to the facility that produced the most hours and dollars per technician as indicated on the monthly flash reporting with all 12-months reporting.

The award for Outstanding Office Performance went to Procraft CARSTAR in Great Falls, Montana, owned by Steve Howard. The award for Outstanding Office Staff is given to the facility that produces the most hours and dollars per front office personnel as indicated on the monthly flash reporting with all 12-months reporting.

"These CARSTAR owners and their teams have done a remarkable job building and managing their businesses in the last year, navigating a challenging economy and changing business environment to still deliver growth and success," said Dick Cross. "We're proud of their accomplishments, and look to learn from them how we can apply their knowledge and insights across our entire organization."

CARSTAR is the largest group of branded collision repair centers in North America, with over 400 locally owned and operated locations in 29 states and 10 Canadian provinces.

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