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This article originally appeared in the March 2001 Issue of INSIGHT
TrendLine:
TrendLine: Parts Order Fill Rates
| Percentage of parts orders that are shipped COMPLETE same day/next day | 5% |
| Average number of parts orders per RO | 4-6 |
| Most frequently ordered parts not shipped with initial delivery | |
| Interior | 29% |
| Exterior trim | 17% |
| Structural | 14% |
| Safety system | 13% |
| Non-structural sheet metal | 6% |
| Mechanical | 2% |
Vehicle manufacturers with BEST parts availability
- GM
- Honda
- Toyota
- Ford
Vehicle manufacturers with WORST parts availability
- Subaru
- Ford (primarily interior and exterior trim)
- Mitsubishi
- Volkswagen
| Average percentage of glass replacement done in-house by shop employees | 43% |
| Percentage of collision repair facilities that sublet all glass replacement | 58% |
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