September 2001 INSIGHT Industry Update

PPG's CertifiedFirst Net- work of collision repair centers has recently launched a national advertising campaign designed to promote a quality image for participating shops. The ad campaign features full page ads that will appear in Good Housekeeping, Newsweek, Sports Illustrated and Better Homes and Gardens. Three ads ran earlier this summer in USA Today.

The CertifiedFirst Network, launched this year by the Automotive Refinish Unit of PPG Industries, is a national co-brand marketing program for collision repair centers. The objective of the network is to develop and promote an image of professionalism, quality and high customer satisfaction for participating collision centers.

"This magazine advertising campaign is just one of the many marketing tools and services provided to network participants," said Mary Kimbro, director, Collision Center Operations. "The CertifiedFirst Network is a tremendous marketing opportunity for the consumer-focused collision repair center that wants to enhance its marketing efforts."

Participants will also have access to radio and television commercials, a marketing kit, signage, literature, customer marketing reports, a web shop locator service and more.

An automated Approved Shop Locator phone service has recently been added to the benefits available to participants in the CertifiedFirst Network.

The new service enables consumers to easily locate a CertifiedFirst-approved shop by dialing a toll-free number, 1-886-CERT-1ST. Once a consumer enters a zip code via touch-tones, the service searches the CertifiedFirst database and provides up to four nearby shops. The consumer can then make a selection and the service will automatically dial the selected shop.

"The convenience of this new service, combined with our Internet shop locator available at the CertifiedFirst.com website, is an excellent example of how the CertifiedFirst program helps market our network participants," said Kimbro. "They also benefit from increased exposure thanks to this new feature."

ASA Reports: CAFE Standards, NHTSA to Require Tire Pressure Monitors

The National Academy of Sciences' report on vehicle fuel efficiency supports raising the fuel economy standards. The report does not recommend a specific increase in fuel efficiency, but supports an increase by 25 to 30 percent over the next 10 to 13 years.

Legislators have offered an amendment to the energy bill to increase corporate average fuel economy (CAFE) from its current standards of 27.5 miles per gallon (mpg) for automobiles and 20.7 mpg for light-trucks. The amendment calls for all vehicles to meet a 27.5-mpg standard.

One of the amendment's sponsors, Rep. Edward J. Markey, D-Mass., said, "There are no more excuses, no more studies and no more delay tactics - the time to save consumers money, reduce dependence on foreign oil and reduce levels of harmful pollutants is now."

Automobile manufacturers oppose the amendment but support an alternative, which requires light trucks and sport utility vehicles to save a total of 5 billion gallons of gasoline between 2004 and 2010 model years.

The report argues consumers might not like raising CAFE standards because it will result in smaller cars that are less protective in accidents.

In other Washington news, the National Highway Traffic Safety Administration (NHTSA) has issued a new ruling that vehicles made after November 2003 must be equipped with a tire pressure warning system.

In response to recent Firestone tire recalls, the NHTSA concluded, upon investigating the 203 deaths linked to the Firestone tire failures, that many cases were related to under-inflated tires.

According to NHTSA, "When the standard becomes final, 49 to 79 deaths and 6,585 to 10,635 injuries could be prevented." Estimated cost per vehicle ranges between $30 - $66.

There are two possible warning systems being considered by NHTSA, the direct and indirect systems. The direct system would require a sensor installed in each tire to alert the driver when one or more tires has fallen below 20 percent of the standard set by the rule. The indirect system, connected to the anti-lock braking system, would trigger a warning when the air pressure in one or more tires falls to 25 percent below the standard.

Dave Woods, General Motors Corp., group manager for tire engineering, says GM already uses both systems. Regardless of the system used, Woods said, "the most important thing it will help avoid is tire failure."

Industry suppliers have concerns over the new warning systems. Donald Shea of the Rubber Manufacturers Asso-ciation said, "Our concern is that the system won't go off; people will get a false sense of security and drive on under-inflated tires, doing permanent damage to them."

The Motor Vehicle Owners Right to Repair Act, H.R. 2735, bipartisan legislation introduced by U.S. Reps. Joe Barton, R-Texas, and Edolphus Towns, D-N.Y., would require original equipment manufacturers (OEMs) to provide access to service information, both emissions and non-emissions, to the independent repairer. ASA supports this legislation and is encouraging its members to contact their congressional representative and ask them to support this bill.

I-CAR Announces 2001-2002 Executive Committee and Board

The I-CAR 2001 - 2002 executive committee consists of: Chair Roger Foss, Toyota Motor Sales USA, Inc.; Vice Chair Roger Wright, CARSTAR; Treasurer Gene Hamilton, Sports and Imports for Society of Collision Repair Specialists; Secretary Nick Notte, Allstate Insurance Company; Board Member Rod Enlow, USAA; and immediate past Chair Rick E. Tuuri, ADP/Claims Solutions Group.

The board also includes 15 directors: Jack R. Aho, General Motors - Service Operations; Don Askew, PPG Education Foundation Representative; RichardD.Ciesla, DaimlerChrysler;Vince Claudio, SAFECO Insurance; Michael J. Davis, State Farm Insurance Co., Director-At-Large; Terry M. Fortner, Nationwide Insurance; Nick Gojmeric, Nick's SOS Garage Inc. & Collision Plus Auto Body Repair Centers; Rodney M. Kohlhepp, Madison Area Technical College; Jerry Kottschade, Jerry's Body Shop for Automotive Service Association; Joran Olsson, Pro Spot International Inc. for Equipment & Tool Institute; Robby Robbs, Vital Innovations, Inc. Canada; Eugene Scambray, Copart; Lyndsay Smits, L.J. Smits Ltd., New Zealand; Edward T. Staquet, Lord Corporation; and Ronnie Swygert, Greenwood County Career Center.

NABC Raises Money for Young Cancer Patients

The National Auto Body Council (NABC) has formed an association with Camp Mak-A-Dream, a Montana-based summer camp for children and young adults who have been stricken with cancer.

Together, the NABC and Camp Mak-A-Dream will attempt to raise $1.3 million to help build a much-needed medical center on the grounds of the camp. When completed, the center will be named in honor of the collision repair industry.

The proposed medical center, about 40 percent of which will be funded by the NABC's efforts, will encompass some 11,000 square feet.

The fund-raising efforts were kicked off at the recent Collision Concepts show in Minneapolis. NABC President, Marco Grossi, and Camp Mak-A-Dream volunteer President, Brian Granader, introduced the camp to the industry. Donations came in immediately and more than $6,000 was raised the first night alone - $2,000 of that sum from PARNET of Torrance, California, and its Vice President, John Junk.

Mark Claypool, NABC Executive Director, will coordinate the overall effort. According to Claypool, "We will be relying heavily on volunteer efforts to make this dream become a reality."

NABC is hoping to raise at least $500,000, which will be matched by a challenge grant Camp Mak-A-Dream has already received.

NABC is not, however, only looking for donations. They would like all members of the collision repair industry to get involved by hosting fund-raising events and distributing information to help gain customer involvement as well.

The campaign will run through December 2002. Donations can be made to: Camp Mak-A-Dream, P.O. Box 1450, Missoula, MT 59806. All contributions are tax de-ductible.

(Editors Note: Information for this article was taken from Bodyshop Connection: volume 11, number 7, 2001; by Joe McCord.)

Insurance Institute for Highway Safety Crash Test Results Available Online

Photos and information comparing performances of four large pickup trucks in a 40 mph frontal offset crash test can be viewed at the IIHS website.

Ford Builds New Paint & Body Tech Center; Restructures Distribution Network

Ford Customer Service Division, Vehicle Service and Programs Department plans to build a research facility to provide a laboratory to perform new technology paint and body service repair procedures.

The Paint and Body Technology Center will be located in a brand new building that will include a custom 5,000 sq. ft. fast-through-put collision repair design. The custom design is based on results of an industry report accumulating the best and/or most productive designs in Europe, Asia, and North America.

All of the major paint companies will participate.

The announcement followed closely on Ford's management shake-up that included chairman William Clay Ford Jr. taking a more active role in running the automaker with the formation of the Office of the Chairman and CEO, along with Jacques Nasser, and placing Nick Scheele in charge of North American operations.

"We face challenging times and this new structure allows both Jacques and me to work hand-in-hand to lead the company forward and meet these challenges," Bill Ford said.

"Bill and I are both looking forward to continuing to provide the strategic direction for the company in every key area of the business," Nasser added. "This new office strengthens our working relationship and allows us to react even more quickly to address the key issues facing the business."

Ford Motor Company will also restructure and expand its U.S. parts distribution network to deliver vehicle service and repair parts to its dealers faster and more efficiently.

"When customers need vehicle service and repair, they want their vehicles back as quickly as possible -- and on the date promised. I believe this new delivery system will go a long way toward helping our dealers meet their commitments to their customers, now and into the future," said Darryl Hazel, executive director, Ford Customer Service Division, North America. "We have studied this issue carefully, with significant input from the UAW and our dealers, and believe our plan will give us a best-in-class distribution network."

Over the next three years, Ford will increase the number of parts distribution centers from ten to 21, creating a nationwide network of specialized parts hubs that will allow dealers to order and receive parts every day, instead of once a week. The distribution network -- comprising both newly constructed buildings and existing facilities that Ford will lease -- will be launched with the first new center in Memphis by January 2002. Other centers will be opened or relocated in key areas around the country through 2004.

"At Ford Motor Company, we are absolutely committed to superior customer satisfaction. And we're not just talking about it, we're taking action," Hazel said. "There's no question that this new network will provide the most efficient and cost-effective parts delivery to our dealers throughout the country."

To improve efficiency, Ford is creating three new types of consumer-driven facilities designed to synchronize parts flow to dealerships to match specific needs for parts to the various vehicle repairs.

The Low-Volume/Low-Cube Center (LV/LCC), to be located in Memphis, will distribute small, low- volume products
High-Cube Centers (HCC) will concentrate large products, such as sheet metal and bumpers, in three strategic locations to improve delivery reliability in conjunction with dealer repair needs.
High-Velocity Centers (HVC) will concentrate high-volume parts, that account for more than 80 percent of dealers' needs for customer repairs, in 19 locations close to the dealers to provide daily delivery and improve dealer inventory performance.

"These designs revolutionize how parts are segmented to optimize speed of delivery by type of repair," said Don Johnson, director, Global Parts Supply and Logistics, Ford Customer Service Division.

"Under our current system, with only 10 general distribution points across the country, it's difficult to provide daily delivery on the most efficient and timely basis," Johnson continued. "The specialized and expanded network will allow dealers to order most parts -- with next-day delivery -- five times a week, instead of just once per week. And dealers will be able to order parts on an emergency basis on Saturday, for Monday morning repairs.

"In the long run, we will increase customer satisfaction and generate more shareholder value by restructuring our operations. Customers will enjoy improved service from their dealerships, with greatly reduced waiting times for parts," Johnson said.

The Memphis facility, which will be located in Shelby County, will incorporate all three of the newly designed distribution hubs and is expected to be the operating model for all of the centers being opened across the country. The High-Cube Center will be a 600,000 square-foot facility with about 120 employees. A new 360,000 square-foot building will house both the Low-Volume/Low-Cube Center and the High-Velocity Center, with about 100 employees. Most of the Memphis center employees will be transferred from other Ford Motor Company facilities.

DuPont Performance Coatings Solutions Management Tools Online

In the continuing development of its web portal, Performance Coatings (DPC) has added an area devoted to DuPont Performance Coatings Solutions -- a menu of management training and consulting services focused on collision shop business and process improvement.

Some of the services available through DPC Solutions include:

business consulting
management training and skills development
marketing support programs
safety and environment resources
information support and services.

"Whether the goal is to increase shop efficiency or productivity, improve CSI, redesign workflow, or initiate a sophisticated marketing program, DPC Solutions provides options to help shops get what they need," said Fred Wissemann, DPC segment manager. "They can select from a broad menu of offerings to address the specific areas of their business or shop that they would like to improve."

This new area is the latest addition to the portal, which includes a free resume and job posting area, access to MSDS, and a broad range of product, marketing and training information for all DPC brands.

DPC JobTrack, a free job and resume posting area, is part of the site's Classified Ad section. It is aimed at both employers with job openings and prospective employees who wish to post resumes.

"DPC JobTrack provides an ideal way for shops, jobbers and others in the industry to recruit and hire professionals who are suited to openings in their businesses," said Jacqueline Kohler, DPC portal content manager. "It's also a great way for industry professionals, tech school graduates and others looking for jobs to get their qualifications in front of prospective employers. This free service fills a recognized industry need - and we know of no other offering like it."

With its multiple search options, on-line tips, shortcuts and frequently asked questions, DPC JobTrack is more than just user-friendly. "It features job and resume 'agents'," said Kohler. "Job seekers and employers can utilize these agents, which will search the database hourly. Any new postings or resumes that include the key words they are looking for will be emailed back to them automatically."

Prospective employees can post up to three resumes at a time. "That means," said Kohler, "that if a person is qualified as a body man, a painter and an estimator, he or she can post a resume in all three job descriptions."

The site also features a direct link to the website of Universal Technical Institute (UTI), one of the country's leading trade schools. UTI uses DuPont course content for its paint-related classes.

To access JobTrack, employers and job seekers must register at the DPC website.

John Gallagher, DPC national sales manager, commented, "JobTrack is designed to benefit the entire industry by acting as a conduit to bring together employers and employees," he said. "It's a great opportunity to fill job needs in what is a tight market for skilled labor."

Consumer Price Index Falls 0.3 Percent

Consumer prices fell by 0.3 percent in July, the largest decline in 15 years, led by a sharp drop in gasoline and other energy products.

The better-than-expected reading in the Labor Department news, a closely watched inflation gauge, followed a 0.2 percent increase in June. Many analysts were predicting consumer prices would edge down by 0.1 percent last month.

The 0.3 percent decline reported Thursday was the first drop in consumer prices this year and the best showing on inflation since a 0.4 percent decrease was registered in April 1986.

The "core" rate of inflation, which excludes volatile energy and food prices, moderated in July, rising by 0.2 percent, down from a 0.3 percent gain in June.

The more stable four-week moving average of claims, which smoothes out weekly fluctuations, also fell to 370,750, its lowest point since early March.

In the months ahead, economists believe inflation will remain contained, with further interest rate cuts anticipated.

Soaring energy prices, which caused consumer inflation to jump by 0.6 percent in January, have eased in the face of eroding global demand. And, the yearlong economic slowdown has made it harder for companies to raise their prices and has made many of them reluctant to grant workers big increases in pay and benefits.

So far this year, consumer prices have increased at an annual rate of 2.8 percent, compared with an increase of 3.4 percent for all of 2000.

A 5.6 percent plunge in energy prices - also the largest since April 1986 - accounted for much of the good inflation news for July. That came on top of a 0.9 percent decline in energy prices in June.

Gasoline prices plummeted by 11 percent in July. Nationwide average prices at the pump have tumbled since peaking on May 18 at $1.76 a gallon as refiners rushed to fill shortages that developed during the spring.

Wholesale prices plunged by 0.9 percent in July, the largest decline in eight years. A sharp drop in the costs of gasoline and other energy products led the way.

Keystone Automotive Net Income Up 44 Percent

Keystone Automotive Industries, Inc. has reported that net income for its first fiscal quarter ended June 29, 2001 rose 44 percent to $2.1 million, or $0.15 per diluted share, from $1.5 million, or $0.10 per diluted share, a year ago. Net sales for the same period increased 5.7 percent to $91.5 million from $86.6 million a year earlier.

Net income per diluted share for the June 2001 quarter includes $0.02 resulting from Keystone's early adoption of SFAS No. 142. Under SFAS No. 142, effective March 31, 2001 Keystone will no longer amortize goodwill on its balance sheet and will immediately begin a review of all intangible assets for impairment.

Charles J. Hogarty, president and chief executive officer emphasized Keystone's commitment to providing the highest quality replacement parts to the collision repair industry.

"We have demonstrated this commitment on a number of levels, including last year's introduction of the Keystone Platinum Plus brand of products and our focus on becoming ISO 9002 certified during this fiscal year.

"Both of these efforts, while expensive and time-consuming, have long-term benefits for the company. Subsequent to the end of the quarter, we completed an acquisition of AfterCrash in Baton Rouge, Louisiana.

"This acquisition complements our existing operations in Lou- isiana and will allow the company to expand After- Crash's product line. We continue to evaluate acquisition opportunities to which would support our growth strategy," he said.

Keystone will consolidate AfterCrash's operations with its existing Baton Rouge facilities.

Insurance Auto Auctions and SEI Information Technology Partner in Web-Based Salvage Application

Insurance Auto Auctions, Inc. has announced the signing of an agreement with SEI Information Technology, a Chicago-based IT solution provider and professional services firm, to develop a new enterprise-wide application to manage the salvage and auction process. The new Web-based system will support and streamline vehicle registration and tracking, financial reporting, transaction settlement, vehicle title transfer, and branch/headquarters communications. It will speed all aspects of the company's operations, support growth and expansion plans, provide improved reliability and maintainability, and, ultimately, deliver increased profits.

The primary goal of the new application is to deliver better, faster service to IAA's insurance company clients and vehicle buyers, provide superior tools and applications to the branch operations (currently 58 locations nationwide), speed and streamline internal operations, improve IAA's competitive standing within the industry, and position the Company for future growth.

"The web-based system is important not only for how it supports IAA today, but for how it will support the Company in the future," says Tom O'Brien, President and Chief Executive Officer of Insurance Auto Auctions. "Not only does it give us the tools we need to do our business better, but it provides the scalability and maintainability to support our plans for growth and expansion.

"Several factors made SEI the right choice for us," says O'Brien. "SEI has a strong track record for the timely delivery of custom business solutions to its clients, and the team they put together for the project reflects that experience. Likewise, SEI has relevant business expertise and technical expertise-particularly with Microsoft-based technologies. Finally, SEI has the unique capacity among mid-sized IT consultants to offer a truly complete solution. Not only can they specify, design, and develop the system, but they can deploy it to all of our sites, and train our user community."

"We are very pleased to be working with IAA on this mission-critical effort," says SEI CEO and President John Jasper. "The project is the kind SEI seeks out because of its intrinsic rewards, and the type that SEI also has historically excelled at executing... and, it touches on all aspects of SEI's full-lifecycle suite of services-from system conception and definition, to core system development, to deployment, and, ultimately, to ongoing support."

Safety-Kleen Appoints Rittenmeyer Chairman, CEO, and President

Safety-Kleen Corp. has announced the appointment of Mr. Ronald A. Rittenmeyer of Plano, TX, to the positions of Chairman, Chief Executive Officer and President of the Company. Mr. Rittenmeyer has been a member of the Safety-Kleen Board of Directors since April 2001.

Rittenmeyer's appointment is subject to approval by the U.S. Bankruptcy Court and fulfillment of Safety-Kleen's obligations pursuant to his employment contract. A motion requesting approval has been filed and is expected to be heard on August 21, 2001. In the interim, Mr. Rittenmeyer will work closely with Safety-Kleen's existing management team in a non-executive capacity.

"This is an honor and an opportunity," Rittenmeyer said. "Safety-Kleen is the nation's preeminent provider of hazardous and industrial waste management services, and I look forward to the challenge of moving the reorganization process forward in an expeditious manner."

David E. Thomas, Jr., Safety-Kleen's current Chairman and CEO, and Grover C. Wrenn, the current COO and President, support the senior management change and will transition from their management positions back to the company's Board of Directors.

"Grover and I have appreciated the Board's support, guidance and tireless efforts on behalf of Safety-Kleen," said Thomas. "We welcome Ron Rittenmeyer to his new role and look forward to assisting him in the reorganization of the company."

Mr. Rittenmeyer's business career spans almost 30 years and includes executive positions with Frito-Lay Inc., PepsiCo Foods International and, most recently, AmeriServe, a $10 billion food service company. Mr. Rittenmeyer joined AmeriServe as President and CEO following the company's filing for Chapter 11 bankruptcy protection in 2000.

Under Rittenmeyer's leadership, AmeriServe's bankruptcy case was successfully resolved in just 10 months. Rittenmeyer is currently the plan administrator for AFD Fund, the post- confirmation estate of Ameri-Serve.

Safety-Kleen also filed, with the support of its lenders, a motion in the U.S. Bankruptcy Court in Delaware for an extension of the period of time during which the Company has the exclusive right to file a reorganization plan. The proposed extension would extend through January 31, 2001.

Based in Columbia, South Carolina, Safety-Kleen Corp. is the largest industrial and hazardous waste management company in North America, serving more than 400,000 customers in the U.S. and Canada. Safety-Kleen and 73 of its U.S. subsidiaries filed for protection under Chapter 11 of the U.S. Bankruptcy Code in June 2000.

Gretchen Jezerc: New Marketing Director for PPG Automotive Refinish

PPG Industries has appointed Gretchen Jezerc to the position of Director, Global Marketing for the Auto-motive Refinish business unit. The appointment was announced by Douglas Hepper, vice president, Automotive Refinish.

Jezerc will be responsible for developing global marketing strategy to bring product and brand development, value-added programs and color marketing plans under one umbrella. She will work towards developing and implementing a multi-brand and multi-channel marketing strategy for the collision, fleet and light industrial coatings market segments of PPG.

"Gretchen's ability to develop a global synergies plan will enhance PPG's capability to implement new market initiatives consistently and quickly across the world," said Hepper, "She is a welcome addition to our team."

Ms. Jezerc joins PPG from Whirlpool where she has held numerous marketing roles and has lived and worked in the USA, Italy, Sweden, Belgium, Germany, and France. She holds a BS in Chemical Engineering and a BA in Psychology from the University of Notre Dame in the USA and completed an MBA at INSEAD in France.

Jezerc will relocate to Pittsburgh, the corporate headquarters of PPG Industries.

HARA's Updated Autobody Profitability Workbook Available Online

The Hamilton District Autobody Repair Association of Hamilton, Ontario has just released an updated version of the Autobody Profitability Workbook. The first workbook was the result of the 1995 Autobody Profitability Workshop, sponsored by the Pollution Prevention Office.

The workbook has been updated to accommodate current market trends and new environmental issues. The workbook outlines how to run a more profitable and a more environmentally responsible business with thorough explanations, researched statistics, and helpful charts. It also includes checklists and worksheets for readers to utilize in their own facilities.

The Autobody Profitability Workbook incorporates the importance of customer satisfaction into business and environmental concerns. It shows that customers must be satisfied with the quality of the repair, but also with the way in which the repair was performed. The workbook suggests that shops alert customers to the special care they take with each repair to protect the environment.

The workbook also contains an entire environment section complete with definitions, guidelines, good storage practices, and spill prevention techniques. There are several pages of suggestions on how to reduce pollution and waste. The charts from this section are eye-catching and easy to read, great for posting in actual shop areas.

Other areas discussed in the workbook are legal liability concerning environmental is-sues, health and safety, and future trends, touching on both technological and environmental changes to come.

The updated version of the Autobody Profitability Workbook can be downloaded and printed out for use in your facility.

PPG Launches New E-coat Application Center in Flint, Michigan

PPG Industries has begun operations at its new $6 million electrodeposition coating (e-coat) application center, which was recently added to the company's automotive Application Development Center here. The facility contains two full-size dip tanks with the ability to dip full vehicle bodies up to 8 feet wide by 8 feet tall by 25 feet long, which allow PPG and its customers to test and evaluate various vehicle primer products and processes.

"PPG has been the leader in automotive electrodeposition coatings for more than three decades, and we've gone to great lengths to bring new e-coat technologies to our customers on a continuous basis,'' said Luke M. Scrivanich, director, substrate protection systems for PPG.

To provide corrosion protection and a smooth surface for paints, the e-coat process dips negatively charged vehicle bodies into baths of positively charged primer. This method is proven to be less costly, more efficient and more environmentally friendly than traditional spray booth technologies.

The new facility spans 15,500 square feet and houses two 28,000-gallon e-coat tanks with temperature controls and filtration equipment; two 30,000- gallon product storage tanks; an indirect-fired gas oven; and an automated crane system used for dipping and removing the vehicle bodies from the tanks. With the addition of the new lab, the Flint Application Development Center has the capability to simulate the entire coating process -- from e-coat to clear coat -- using a wide range of technologies, including powder and waterborne coatings.

One of five PPG coatings application labs around the world, the Flint Application Development Center, situated on 23 acres, is equipped with temperature and humidity-controlled spray booths that can be used to spray water-based or solvent-based basecoats and clearcoats.

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