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This article originally appeared in the January 2002 Issue of INSIGHT
TrendLine
Shop Participation in DRPs
Percentage of shops participating in a DRP
| 2001 | 2000 | 1999 | 1998 | |
| 88% | 84% | 92% | 91% |
With which major insurer?
| 2001 | 2000 | 1999 | 1998 | |
| Allstate | 39% | 52% | 35% | 36% |
| Farmers | 37% | 29% | 25% | 28% |
| GEICO | 16% | 21% | 13% | 16% |
| Nationwide | 16% | 26% | 15% | 18% |
| Progressive | 20% | 21% | 15% | 6% |
| State Farm | 86% | 95% | 81% | 80% |
| USAA | 16% | 45% | 21% | 22% |
Overall satisfaction with program components in 2001
(On a scale from 1 to 5 with 1 being poor and 5 excellent)| Allstate | Farmers | GEICO | Nationwide | Progressive | State Farm | USAA | |
| Average # of assignments per month | 16 | 9 | 6 | 19 | 11 | 23 | 13 |
| Speed of handling claims | 3.22 | 3.25 | 3.43 | 3.14 | 3.40 | 4.05 | 3.88 |
| Increased business | 2.89 | 3.63 | 3.00 | 3.29 | 2.90 | 3.29 | 3.25 |
| Cycle time reduction | 3.11 | 3.81 | 3.29 | 3.00 | 2.80 | 3.76 | 3.63 |
| Timeliness of payment | 3.33 | 2.81 | 3.00 | 3.14 | 3.50 | 3.66 | 3.38 |
| Fairness of DRP agreement | 2.59 | 3.44 | 3.86 | 3.33 | 3.00 | 3.63 | 3.00 |
| Overall satisfaction level in 2001 | 3.03 | 3.39 | 3.32 | 3.18 | 3.12 | 3.68 | 3.43 |
| Overall satisfaction level in 2000 | 3.54 | 3.45 | 2.57 | 2.66 | 2.93 | 3.76 | 3.84 |
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