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This article originally appeared in the March 2002 Issue of INSIGHT
TrendLine
Benchmarks
| Number of employees | 2001 | 2000 | 1999 |
| Manager | 1 | 1 | 1 |
| Estimator | 2 | 2 | 2 |
| Office Staff | 2 | 2 | 2 |
| Mechanical Tech | 2 | 2 | 1 |
| Metal Tech | 5 | 4 | 4 |
| Paint Tech | 3 | 3 | 3 |
| Porter/Detailer | 2 | 2 | 2 |
| Average Total | 17 | 16 | 14 |
For the Month of January:
| 2001 | 2000 | 1999 | |
| Average number of estimates written | 159 | 139 | 125 |
| Average number of comeback ROs | 19 | 15 | 17 |
| Average number of technician clock hours per week | 313 | 331 | 397 |
| Average Labor Rates (Hourly) | |||
| Body/Refinish | $40 | $38 | $37 |
| Frame/Structural | $48 | $46 | $45 |
| Mechanical | $58 | $55 | $60 |
| Materials Allowance (per Repair Hour) | $22 | $21 | $20 |
| Insurance Discounts | |||
| Average Labor Discount (if given) | 9% | 5% | 8% |
| Average Parts Discount (if given) | 7% | 10% | 10% |
| Average Shop Layout | |||
| Metal Shop (sq ft) | 8,156 14 stalls |
5,500 12 stalls | 8,841 11 stalls |
| Refinish Shop (sq ft) | 4,600 8 stalls |
3,500 7 stalls | 4,613 7 stalls |
| Average Financial Performance | |||
| Labor Gross Profit as % of Sales | 49% | 49% | |
| Variable Expenses as % of Sales | 37% | 31% | |
| Fixed Expenses as % of Sales | 27% | 29% | |
| Refinish Materials GPM | 30% | 26% |
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