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This article originally appeared in the May 2002 Issue of INSIGHT
TrendLine
Shop Usage of Aftermarket Parts
| If aftermarket parts are specified on an insurance estimate, what do you do? | 2002 | 1999 | 1998 |
| Use the aftermarket part | 44% | 40% | 19% |
| Negotiate for OE | 51% | 57% | 62% |
| Install OE on your own | 5% | 3% | 19% |
| On average, what % of your parts sales dollars is represented by aftermarket sheet metal and bumper covers? | 12% | 15% | 7% |
| On average, what % of aftermarket sheet metal do you return or modify before installation for quality reasons? | |||
| Return | 38% | 42% | 20% |
| Modify | 41% | 55% | 21% |
| % of respondents that use CAPA certified parts | 88% | ||
| % of aftermarket parts that are CAPA certified | 65% | ||
| % of respondents that use MQVP certified parts | 28% | ||
| % of aftermarket parts that are MQVP certified | 15% | ||
| Is there a noticeable difference in the quality of CAPA-certified aftermarket parts compared to MQVP-certified aftermarket parts? | |||
| Yes. CAPA is higher quality | 7% | ||
| Yes. MQVP is higher quality | 7% | ||
| No. There is no difference | 49% | ||
| Unable to answer. Not familiar with MQVP. | 37% | ||
| % of respondents that inform customers that non-OE parts have been specified for their vehicles | 100% | 98% | 97% |
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