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This article originally appeared in the July 2002 Issue of INSIGHT

TrendLine:

Shop Satisfaction with I-CAR

	2001	2000	1999
Average number of techs employed	10	9	10
Techs I-CAR-trained in last year	5	5	5
I-CAR Gold Class shop	54%	44%	53%
Shop participates in DRP(s)	93%	93%	92%
Mgr/owner I-CAR trained in last year	45%	49%	N/A
If Yes, average number of hours	11	17	N/A

On a scale from 1 to 5 with 1 being not satisfied at all and 5 being extremely satisfied)

	2002	2001	2000	1999
Availability of training	2.1	2.2	2.3	2.4
Convenient location of training	2.6	2.6	2.8	2.8
Usefulness of class content	2.9	3.0	3.1	3.1
Cost of classes	2.2	2.3	2.4
Average overall CSI	2.5	2.5	2.8	2.8

	Yes	No	Don't care
Are you pleased with I-CAR's decision to earn Gold Class Points from other training sources?	88%	2%	10%
Does the industry need and should support measurable training benchmarks to reassure the consumer (i.e. Gold Class Certification)?	58%	16%	26%
Do techs with over 2 years experience have an acceptable level of training for the tasks they are performing?	55%

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