Your Source for Up-To-Date News and Research on the Collision Repair Industry

This article originally appeared in the August 2002 Issue of INSIGHT

TrendLine:

Paint Support and Service

	2002	2000	1999
Primary paint brand used
Akzo Nobel (Sikkens)	19%	16%	19%
BASF (Glasurit, Diamont)	10%	9%	9%
DPC (DuPont, Spies Hecker, Standox)	35%	19%	21%
PPG (PPG, Nexa Autocolor)	22%	28%	26%
Sherwin-Williams	13%	17%	17%
Other	1%	11%	8%
Level of service on your paint brand that you receive from your local jobber On a scale from 1 to 5 with 1 being not satisfied at all and 5 being extremely satisfied)
Excellent	56%	41%	57%
Very good	36%	41%	33%
Good	4%	15%	8%
Fair	3%	2%	1%
Poor	1%	1%	1%
Average overall CSI	4.43	4.19	4.46
Level of service on your paint brand that you receive from your paint representative On a scale from 1 to 5 with 1 being not satisfied at all and 5 being extremely satisfied)
Excellent	39%	36%	51%
Very good	36%	31%	28%
Good	11%	21%	15%
Fair	8%	8%	4%
Poor	6%	4%	2%
Average overall CSI	3.94	3.87	4.23
If you have a paint-related problem to whom do you go first for technical support?
Local jobber	55%	56%	63%
Paint company representative	45%	44%	37%

Have a comment about this article? Send Email to Charles Baker, INSIGHT's Publisher