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This article originally appeared in the March 2003 Issue of INSIGHT
TrendLine:
Diminished Value
| 2003 | 2002 | 1997 | |
| Do you believe that diminished value is more often the result of the accident or of an improper repair? | |||
| Accident | 62% | 38% | 36% |
| Improper repair | 38% | 62% | 64% |
| Does the use of aftermarket sheet metal crash parts diminish the value of the repaired vehicle? | |||
| Yes, in all cases | 46% | 42% | 48% |
| In some cases | 53% | 56% | 51% | No | 1% | 2% | 1% |
| Does the use of aftermarket plastic bumper covers or fascias diminish the value of the repaired vehicle? | |||
| Yes, in all cases | 35% | 32% | 29% |
| In some cases | 60% | 64% | 64% | No | 5% | 4% | 7% |
| Do you believe that the common procedures agreed to by your facility and insurers with whom you do business restore the vehicle to pre-accident condition, negating any claim for diminished value? | |||
| Yes, in all cases | 16% | 23% | 20% |
| In some cases | 59% | 54% | 58% | No | 25% | 23% | 22% |
| Percentage of respondents whose business has been subjected to a diminished value claim for repairs performed at their facility | |||
| 22% | 20% | 11% | Percentage of respondents whose present business business insurance covers their facility against diminished value claims |
| 32% | 28% | 25% |
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