Your Source for Up-To-Date News and Research on the Collision Repair Industry
click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email
SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor
Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide
Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...
Feedback
Letter to the Editor
This article originally appeared in the September 2003 Issue of INSIGHT
TrendLine:
Shop Usage of Aftermarket Parts
| If aftermarket parts are specified on an insurance estimate, what do you do? | 2003 | 2002 | 1999 | 1998 |
| Use the aftermarket part | 52% | 44% | 40% | 19% |
| Negotiate for OE | 48% | 51% | 57% | 62% |
| Install OE on your own | 0% | 5% | 32% | 19% |
| On average, what percentage of your aftermarket sheet metal do you return or modify before installation for quality reasons? | ||||
| Return | 32% | 38% | 42% | 20% |
| Modify | 45% | 41% | 55% | 21% |
| What percentage of your aftermarket parts are CAPA-certified? | 76% | 65% | N/A | N/A |
| What percentage of your aftermarket parts are MQVP-certified? | 24% | 15% | N/A | N/A |
| Is there a noticeable difference in the quality of CAPA-certified aftermarket parts compared to MQVP-certified parts? | ||||
| Yes. CAPA is higher quality | 7% | 7% | N/A | N/A |
| Yes. MQVP is higher quality | 19% | 7% | N/A | N/A |
| No. There is no difference | 74% | 49% | N/A | N/A |
| Percentage of respondent shops that inform customers that non-OE parts have been specified for their vehicles: | 95% | 100% | 98% | 97% |
o
Feedback
Have a comment about this article? Send Email to Charles Baker, INSIGHT's Publisher
©2003 Collision Repair Industry INSIGHT
All Rights Reserved
FEATURED
LINKS:
INSIGHT Supports the NABC!
Do You?