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This article originally appeared in the July 2004 Issue of INSIGHT
TrendLine:
Shop Satisfaction with I-CAR
| 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | |
| Average number of techs employed | 8 | 9 | 10 | 10 | 9 | 10 |
| Techs I-CAR-trained in last year | 4 | 6 | 5 | 5 | 5 | 5 |
| I-CAR Gold Class shop | 49% | 52% | 56% | 54% | 44% | 53% |
| Shop participates in DRP(s) | 92% | 94% | 92% | 93% | 93% | 92% |
| Mgr/owner I-CAR trained in last year | 32% | 48% | 52 | 45% | 49% | N/A |
| If Yes, average number of hours | 17 | 13 | 14 | 11 | 17 | N/A |
Average shop satisfaction with I-CAR
On a scale from 1 to 5 with 1 being not satisfied at all and 5 being extremely satisfied)| 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | |
| Availability of training | 2.92 | 2.81 | 2.04 | 2.16 | 2.30 | 2.38 |
| Convenient location of training | 3.24 | 3.33 | 2.56 | 2.59 | 2.80 | 2.80 |
| Usefulness of class content | 3.51 | 3.36 | 2.85 | 3.02 | 3.06 | 3.05 |
| Cost of classes | 2.31 | 2.41 | 2.00 | 2.18 | 2.34 | 2.40 |
| Average overall CSI | 2.93 | 2.97 | 2.47 | 2.53 | 2.77 | 2.76 |
Are you pleased with I-CAR's decision to earn Gold Class Points from other training sources?
| 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | |
| Yes | 81% | 92% | 88% | 79% | NA | NA |
| No | 4% | 1% | 2% | 3% | NA | NA |
| Don't care | 15% | 7% | 10% | 18% | NA | NA |
Does the industry need and should support measurable training benchmarks to reassure the consumer (i.e. Gold Class Certification)?
| 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | |
| Yes | 58% | 60% | 58% | 60% | NA | NA |
| No | 19% | 12% | 16% | 16% | NA | NA |
| Don't care | 23% | 28% | 26% | 24% | NA | NA |
Percentage of respondents that believe that technicians with over two years of experience have an acceptable level of technical training for the tasks they are performing:
| 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | |
| 58% | 64% | 55% | 50% | NA | NA |
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