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This article originally appeared in the January 2005 Issue of INSIGHT

TrendLine:

Highlights of Year 2004 TrendLine Surveys

2004 2003 2002 2001 2000

Percentage of responding shops participating in a DRP 92% 96% 95% 88% 84%

Average number of technicians 8 9 10 10 9

Percentage of responding shops participating in a paint company Value-Added Program 88%

81%

How would you rate entry level technician availability in your market?

Adequate level 44%

17% 20%

Poor level 56%

17% 20%

Is diminished value more often the result of the accident or of an improper repair?

Accident 38% 62% 38%

Improper repair 62% 38% 62%

Does the use of aftermarket sheet metal crash parts diminish the value of the repaired vehicle?

Yes, in all cases 43% 46% 42%

In some cases 53% 53% 56%

No 4% 1% 2%

On average, what percentage of your aftermarket sheet metal do you return or modify before installation for quality reasons?

Return 33% 32% 38%

Modify 46% 45% 41%

Has an insurer asked you to reduce the amount of time provided in your estimating database because you are blending a damaged panel?

Yes, always 7%

Yes, most of the time 33%

Yes, sometimes 51%

Yes, rarely 10%

Never 0%

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