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Letter to the Editor

Make Your List - and Check It Often

Have you written any New Year’s resolutions for yourself and your business? I cannot picture a New Year without my list!

I grew up with considerable guidance on goal setting, at home from my to-do-list-making mother, and in school under the stern direction of Sister Mary Hortense, a supremely organized drill sergeant of outlining step-by-step plans for self-improvement.

Here are some tips for your collision repair facility New Year’s resolution list:

• What’s old? Remember toward what you have already aimed. If you made a list last year, dig it out and look it over. Grade yourself and write down a brief outline of how things went in 2005, both rightly and wrongly.
• What’s new? Outline the major industry trends and any new developments in your business environment (technology, parts distribution changes, increased fuel costs, new competitors, etc.).
• What’s happening? On a separate page, outline the major pieces and parts of your business (marketing, DRP involvement, computerization, training, CSI, etc.). Plug in beneath each topic what the current situation is.
• Where do you want to be? Next to the status quo descriptions, outline for each how and where you would like to see change. Be specific.
• How can you get there? Now for your 2006 resolutions. Study your status quo and change columns, along with what you listed as industry trends. Come up with at least twelve goals for your business for the next twelve months. A few may look easy-to-do, and some may be huge tasks.
• How is it going? Write these resolutions down, preferably on a special piece of paper, under the title “In 2006, I Resolve.” Leave plenty of room between each resolution, and mark your 2006 calendar with reminders to look at your list at least every two weeks to keep track of your progress. Make notes as you go along.
• Who should you tell? Select a resolution or two on which to work with all your employees in a given month. Involve them in plans and implementation of new ideas.

Enclosed with this issue is INSIGHT’s annual Who Pays for What? survey. Please get it back to us for our next issue.

Have a Happy and Prosperous New Year!

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