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This article originally appeared in the February 2006 Issue of INSIGHT
TrendLine:
Shop Participation in DRPs
| 2005 | 2004 | 2003 | 2002 | 2001 | 2000 | |
| Percentage of responding shops participating in a DRP | 95% | 97% | 96% | 95% | 88% | 84% |
| With which major insurance companies? | ||||||
| Allstate | 21% | 28% | 22% | 40% | 39% | 52% |
| Farmers | 26% | 37% | 32% | 26% | 37% | 29% |
| GEICO | 15% | 17% | 22% | 23% | 16% | 21% |
| Nationwide | 19% | 17% | 23% | 26% | 16% | 26% |
| Progressive | 17% | 18% | 33% | 32% | 20% | 21% |
| State Farm | 89% | 100% | 98% | 100% | 86% | 95% |
| USAA | 23% | 35% | 30% | 29% | 16% | 45% |
| Overall level of satisfaction On a scale from 1 to 5, with 1 being POOR and 5 being EXCELLENT) |
||||||
| Allstate | 3.45 | 3.13 | 3.27 | 2.96 | 3.03 | 3.54 |
| Farmers | 2.64 | 2.95 | 2.97 | 3.28 | 3.39 | 3.45 |
| GEICO | 2.71 | 2.30 | 3.03 | 3.03 | 3.32 | 2.57 |
| Nationwide | 3.33 | 3.10 | 2.74 | 2.49 | 3.18 | 2.66 |
| Progressive | 4.11 | 3.42 | 3.47 | 3.67 | 3.12 | 2.93 |
| State Farm | 4.53 | 4.41 | 4.36 | 4.13 | 3.68 | 3.76 |
| USAA | 4.58 | 4.05 | 4.08 | 4.00 | 3.43 | 3.84 |
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