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This article originally appeared in the June 2006 Issue of INSIGHT

TrendLine:

Paint Support and Service

	2006	2002	2000	1999
Primary paint brand used
Akzo Nobel (Sikkens)	11%	19%	16%	19%
BASF (Glasurit, Diamont)	6%	10%	9%	9%
DPC (DuPont, Spies Hecker, Standox)	36%	35%	19%	21%
PPG (PPG, Nexa Autocolor)	27%	22%	28%	26%
Sherwin-Williams	18%	13%	17%	17%
Other	2%	1%	11%	8%
Level of service on your paint brand that you receive from your local jobber On a scale from 1 to 5 with 1 being not satisfied at all and 5 being extremely satisfied)
Excellent	57%	56%	41%	57%
Very good	32%	36%	41%	33%
Good	5%	4%	15%	8%
Fair	5%	3%	2%	1%
Poor	1%	1%	1%	1%
Average overall CSI	4.38	4.43	4.19	4.46
Level of service on your paint brand that you receive from your paint representative On a scale from 1 to 5 with 1 being not satisfied at all and 5 being extremely satisfied)
Excellent	46%39%	36%	51%
Very good	27%	36%	31%	28%
Good	10%	11%	21%	15%
Fair	11%	8%	8%	4%
Poor	6%	6%	4%	2%
Average overall CSI	3.95	3.94	3.87	4.23
If you have a paint-related problem to whom do you go first for technical support?
Local jobber	47%	55%	56%	63%
Paint company representative	53%	45%	44%	37%

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