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TrendLine:

Shop Usage of Aftermarket Parts

If aftermarket parts are specified on an insurance estimate, what do you do?	2007	2006	2005	2004	2003	2002	1999	1998
Use the aftermarket part	62%	60%	74%	58%	52%	44%	40%	19%
Negotiate for OE	35%	36%	18%	42%	48%	51%	57%	62%
Install OE on your own	3%	4%	8%	0%	0%	5%	3%	19%
On average, what percentage of your aftermarket sheet metal do you return or modify before installation for quality reasons?
Return	37%	30%	33%	33%	32%	38%	42%	20%
Modify	39%	43%	40%	46%	45%	41%	55%	21%
What percentage of your aftermarket parts are CAPA-certified?	73%	79%	69%	78%	76%	65%	N/A	N/A
What percentage of your aftermarket parts are MQVP-certified?	27%	21%	28%	22%	24%	15%	N/A	N/A
Is there a noticeable difference in the quality of CAPA-certified aftermarket parts compared to MQVP-certified parts?
Yes. CAPA is higher quality	23%	20%	21%	18%	7%	7%	N/A	N/A
Yes. MQVP is higher quality	8%	7%	5%	5%	19%	7%	N/A	N/A
No. There is no difference	69%	73%	74%	77%	74%	49%	N/A	N/A
Percentage of respondent shops that inform customers that non-OE parts have been specified for their vehicles:	100%	100%	98%	100%	95%	100%	98%	97%

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