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Letter to the Editor

Out with the Old - In with the New

The start of another year usually involves some resolutions for change, hopefully based on a careful and realistic appraisal of how things are, as of December 31, compared to how we hope to see ourselves after 365 days. We have extra time in 2008 to work on our resolutions - 24 more hours - because it is a Leap Year.

Keeping someone on your payroll who clearly does not add anything positive to your operation is a mistake, yet firing an employee can be a complicated and sometimes costly matter. Our feature article this month offers some practical advice for making a difficult change a little easier and safer.

The ever-evolving collision repair facility - insurer relationship continues to be a hot topic for the New Year. See page 11 for some troubling information from SCRS about steering and suppressed labor rates. A special commentary from Dennis Liphardt of Lip Service Collision Industry Newsletter, on page 17, presents an unpleasant new wrinkle in AAA Michigan’s DRP.

Please add this item to your To-Do list: complete the Who Pays for What Survey enclosed in this mailing and get it back to INSIGHT today. Thank you for your input to this valuable survey, and look for results in February. Our February feature article will not be complete without YOUR response!

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