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Letter to the Editor

Clear Communication

Our feature this month looks at some of the areas where collision repair facility owners and insurers sometimes seem to be speaking different languages. As in any human interaction, basic agreement on definitions and terms used in dialogue is essential for clear communication and minimal conflict and misunderstanding.

Be sure to read the entire article, to get a sense of the fairly open and reasonably clear conversation that took place during a panel discussion at a recent CIC meeting.

See page 12 for an interesting special feature article written by Larry Gomache, the Communications Director at Carfax. The article also highlights some more advantages to clear communication, especially in regard to vehicle damage information.

It is always a pleasure to take note of the generosity of our Collision Repair Industry. Check out the story on page 17 for good news. The National Auto Body Council (NABC) has received an Award of Excellence in the first round of the 2010 Associations Advance America Awards program, for its innovative Recycled Rides initiative. Clear communication and cooperation among many different shops, parts distributors, dealers, and insurers are what make Recycled Rides so successful.

Congratulations are in order for two body shops this month. Pohanka Collision Center, in Virginia, has been recognized by CCAR as the first-ever GreenLink facility (See page 6). The first-ever Green Business Award from its California hometown Chamber of Com-merce has been awarded to San Ramon Body and Detail Shop (page 7).

Spring is here - I hear - although snow is still falling in many locations around the country. The glaciers in the parking lot here at INSIGHT have disappeared. Let’s hope that the extra work brought to many collision repairers’ doors does not melt away completely.

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